Tenancy Dispute Officer

Tenancy Dispute Officer

• Company website link: https://www.alberta.ca

• Company name: Government of Alberta

• Location: Edmonton, AB

• Postal Code: T5J 4R7

• Region: Alberta

• Company Office local Address: 10044 108 St NW, Edmonton, AB

• Contact info: +1 780-427-5000

• Email address: hr@gov.ab.ca

• Country: Canada

• Job Type: Full-Time

• Job Average Salary rate: CA$3,000–CA$4,200 monthly

• Currency: CAD

Job description

Job Information
Job Title: Tenancy Dispute Officer
Job Requisition ID: 72961
Ministry: Service Alberta and Red Tape Reduction
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: October 13, 2025
Classification: Manager Zone 2
Salary: $3,339.00 to $ 4,493.32 bi-weekly ($87,145 – $117,275 /year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.

Service Alberta and Red Tape Reduction is the government’s solution provider and supports the significant events in Albertans’ lives, like having a child, getting married, mourning the loss of a loved one, getting a driver’s license, or buying a home.

Our ministry is responsible for protecting consumers in an increasingly complex economic environment; overseeing registry activities, like vehicle, business and land registrations; and cutting red tape by one-third to reduce costs, speed up approvals, and make life easier for hard-working Albertans and businesses.

For more information about the Ministry of Service Alberta and Red Tape Reduction, please visit: https://www.alberta.ca/service-alberta.
Role Responsibilities

Do you have a background working with administrative tribunals and want to put your knowledge and experience to great use? Service Alberta and Red Tape Reduction’s Tenancy Dispute Officer is for you!

As an integral part of the Residential Tenancy Dispute Resolution Service (RTDRS), Tenancy Dispute Officers report to a Tenancy Dispute Officer Team Lead and adjudicate conflicts arising between landlords and tenants under the Residential Tenancies Act (RTA), the Mobile Home Sites Tenancy Act (MHSTA), and related regulations. The RTDRS offers residential landlords and tenants an alternative to the court system for resolving RTA and MHSTA disputes.

As the Tenancy Dispute Officer, you will arrange and conduct impartial hearings to obtain information and evidence relating to applications for remedies under the RTA or MHSTA. You will evaluate and analyze evidence and applicable laws, regulations, policy and precedent decisions to determine conclusions. You will inform parties on the nature of the proceedings to ensure there is a clear understanding of the process; question witnesses to obtain information; rule on exceptions and admissibility of evidence; obtain additional information to clarify evidence; provide parties with oral or written decisions; and assess costs (if any) as are appropriate to the circumstances.

In your role as the Tenancy Dispute Officer, you will make use of a wide range of advanced skills in judgement and decision-making, including your ability to assess the strengths and weaknesses of the evidence presented; to choose the appropriate remedy; to communicate effectively with the parties including superior active listening, speaking and writing skills; to interpret and apply applicable legislation and regulations;; to use Office365 and related computer programs; and to operate within an online case management system. You will be working independently with minimal direct supervision. Established “Rules of Practice and Procedure” and “Code of Conduct for Tenancy Dispute Officers” define the operating guidelines for hearings and file handling. You may be required to act as Team Lead on occasion.

Tenancy Dispute Officers conduct 5-10 hearings daily. You are comfortable with a fast-paced environment and an often-heavy workload.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Systems Thinking: you will be aware of how the organization adds value forclients and stakeholders.

Creative Problem Solving: you will assess options and implications in new ways to achieve outcomes and solutions.

Agility: you will need to provide results in a complex, diverse and changing environment.

Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.

Build Collaborative Environments: you will liaise between business units, client ministries and contracted services ensuring business goals and client requirements are fulfilled.

Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Minimum Requirements:

University degree in a related field (Public Administration, Business, Commerce, or Law) or equivalencies
• Minimum of 4 years experience on an administrative tribunal or in an adjudicative capacity
• Experience with or knowledge of Alberta’s residential tenancy legislation and other provincial and federal statutes that may impact the hearing process (Charter of Rights and Freedoms, Provincial Offences Procedures Act, Alberta’s Minimum Housing and Health Standards, and the Civil Enforcement Act.)
• Eligible to meet the requirements to become a Commissioner of Oaths

Equivalencies:

One year of education for one year of related experience or one year of related experience for one year of education.

Assets:
• Formal training/certification in decision-making, conflict resolution process such as arbitration, mediation, and conciliation along with practical experience demonstrating these skills.
• Experience with or knowledge of administrative law and the operation and functioning of administrative tribunals in Alberta and/or other jurisdictions.
• Experience with or knowledge of basic legal terminology.

Strong written communications skills are required for this position. A written assessment will be conducted for short-listed candidates.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Recruiting for one(1) full-time, permanent position, Monday to Friday, 36.25 hours per week.
Location: Main floor, 44 Capital Boulevard, 10044-108 Street, Edmonton AB

If a security screening is required;
• Final candidates will be required to undergo a security screening.
• (Optional: Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.)

If temporary assignments or under-fills will be considered;
• Northern Allowance.
• Shift work.
• Travel; etc.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.
• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) – https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) – https://www.mepp.ca.
• Alberta Public Service Benefit Information – https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development – https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.

“Excerpt from the official job listing”

See full job description from the company website.

Job Summary

The Tenancy Dispute Officer mediates landlord-tenant conflicts, evaluates evidence, and ensures compliance with tenancy laws. This role includes conducting hearings, providing guidance, and implementing resolutions that maintain fairness and transparency in Alberta’s rental housing sector.

About Us

The Government of Alberta serves citizens by providing effective public services, developing policies, and supporting sustainable economic growth. Our teams prioritize integrity, transparency, and accountability while driving innovation in service delivery. We aim to enhance citizen experiences and strengthen community outcomes across the province. Visit https://www.alberta.ca.

Culture and Work Environment

We cultivate a professional, inclusive, and supportive workplace that encourages collaboration, learning, and problem-solving. Employees benefit from ethical leadership, knowledge-sharing, and opportunities for skill development while maintaining a strong focus on public service values and community impact.

Why Work With Us

Joining Alberta’s government offers meaningful work in resolving tenancy issues, professional growth, and exposure to policy implementation. Employees gain hands-on experience, mentorship, and the ability to influence positive outcomes in housing regulations and community well-being.

Key Responsibilities

• Mediate and resolve landlord-tenant disputes.

• Conduct hearings and document proceedings.

• Interpret and apply tenancy legislation.

• Provide guidance to parties on legal obligations.

• Prepare reports and recommend resolutions.

Key Qualifications

• Diploma or degree in law, public administration, or related field.

• Experience in dispute resolution or mediation.

• Strong communication and analytical skills.

• Knowledge of Alberta tenancy laws.

• Ability to work independently and with diverse stakeholders.

Benefits & Perks

• Health and dental coverage.

• Pension and retirement plans.

• Professional development programs.

• Employee wellness initiatives.

• Flexible work arrangements.

Location Insights

Edmonton offers access to government offices, professional networks, and public service infrastructure. Employees benefit from collaborative environments and proximity to resources for effective tenancy dispute management and policy application.

Job Overview Table Category Details Position Tenancy Dispute Officer Company Government of Alberta Location Edmonton, AB, Canada Salary CA$3,000–CA$4,200 monthly Type Full-Time Common 5 Interview Questions and Tips

How have you handled a challenging dispute? (Demonstrate mediation skills.)

Describe your knowledge of tenancy laws. (Show legal understanding.)

How do you ensure fairness in hearings? (Highlight objectivity.)

Give an example of conflict resolution with multiple parties. (Emphasize communication.)

Why are you interested in public service tenancy work? (Align motivation with role impact.)

Market-Based Salary Overview and Analysis

The Tenancy Dispute Officer earns CA$3,000–CA$4,200 monthly. Salary aligns with government standards for dispute resolution roles, offering competitive compensation and benefits for professionals in public housing administration.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Government of Alberta seeks a Tenancy Dispute Officer in Edmonton, AB. Role involves mediating landlord-tenant conflicts, ensuring compliance, and implementing fair resolutions. Competitive salary and benefits included.

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