Telebanking Advisor

Telebanking Advisor

• Company website link: https://www.laurentianbank.ca

• Company name: Laurentian Bank

• Location: Montreal, Quebec

• Postal Code: H3A 3K8

• Region: Quebec

• Company Office Local Address: 1360 Rene-Levesque Blvd W, Montreal, QC

• Contact info: +1 514-284-4500

• Email address: info@laurentianbank.ca

• Country: Canada

• Job Type: Full-Time

• Job Average Salary Rate: CAD 45,000 – 60,000 yearly

• Currency: CAD

Job description

Seeing beyond numbersTM

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

You will support our customers in their daily transactional needs. You will also work in collaboration with the Consultants, Personal Services working in branch. You would support your colleagues in their advisory and business development roles in order to provide clients with the opportunity to improve their overall financial health. As such, your mandate will be to serve customers calling their customer contact center and meet their needs.

Schedule + Availabilities:
• 37.5 hours per week
• Shifts will vary between 7:00am to 9:00pm according to the following:
• You will work one week of day shifts and one week of evening shifts on rotation
• You will work one weekend shift (Saturday and Sunday) every 3 weeks
• 3 weeks training at our head office in Montreal and hybrid work afterwards (1360 Boul. René-Lévesque, Montreal QC H3G 2W4)
• Start date: July 7, 2025

Responsibilities
• Answer calls in an efficient and professional manner, while maintaining the overall performance standards of the relevant department
• Resolve customer concerns regarding their file through close collaboration with other internal stakeholders
• Respond to written customer inquiries, compile and distribute data for resolution of customer issues, and pass on issues beyond their reach
• Handle non-financial routine transactions between calls and written file updates
• Maintain excellent up-to-date knowledge of product and service features, policies and procedures
• Monitor and follow up on escalated call tickets
• Explain and ensure compliance with applicable legislation, Bank policies, programs and procedures, as well as industry and Canada Revenue Agency customer standards
• Stay inform of new product information and promotions
• Identify and implement ideas to promote efficiency and service levels
• Perform any other related duties as requested by your supervisor that may be required by their function
• Opportunity to participate in special projects.

Qualifications
• Six months to one year of customer service and sales experience
• Experience in a call center, an asset
• Any other combination of training and experience deemed relevant
• Talented in communication and interpersonal skills
• Fluency in French and English* (oral and written)
• Knowledge of another language an asset
• Good knowledge of MS Office (Word, Excel, Outlook)
• Ability to work simultaneously with multiple software and IT tools while communicating effectively with the client
• Team spirit, sense of organization, courtesy, empathy and excellent customer service
• Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.

What Laurentian Bank Has To Offer You

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:
• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Excerpt from the official job listing

See full job description from the company website.

Job Summary

The Telebanking Advisor provides clients with personalized banking support over the phone, assisting with account services, transactions, and inquiries. This role enhances client satisfaction through effective communication, financial guidance, and timely solutions, ensuring every interaction reflects the bank’s commitment to service excellence.

About Us

Laurentian Bank is a leading Canadian financial institution dedicated to providing innovative banking solutions and personalized financial services. Since 1846, we have built lasting relationships with individuals and businesses by delivering trusted advice, tailored products, and strong community support. Our mission is to empower clients with accessible, reliable, and forward-thinking banking experiences.

Culture and Work Environment

We cultivate a collaborative and inclusive culture that values integrity, innovation, and client focus. Our workplace encourages professional growth, open communication, and teamwork, creating an environment where employees feel valued, supported, and motivated to deliver exceptional service and achieve shared goals.

Why Work With Us

Working with Laurentian Bank offers opportunities to develop your career in a respected financial institution. We invest in employee growth, provide meaningful responsibilities, and support work-life balance, ensuring that every team member can contribute to impactful client experiences and long-term success in the banking industry.

Key Responsibilities

• Respond to client inquiries and provide banking solutions by phone.

• Assist with account transactions, product information, and financial guidance.

• Identify customer needs and recommend suitable banking services.

• Ensure compliance with company policies and regulatory requirements.

• Support sales and retention goals through quality client interactions.

Key Qualifications

• Diploma or degree in finance, business, or a related field.

• Strong communication and interpersonal skills.

• Customer service experience, preferably in banking or call centers.

• Ability to manage multiple tasks and resolve issues efficiently.

• Bilingual proficiency (English and French) is an asset.

Benefits & Perks

• Competitive salary and performance incentives.

• Comprehensive health, dental, and retirement plans.

• Paid vacation and wellness programs.

• Ongoing professional development and training.

• Opportunities for career advancement across Canada.

Location Insights

Montreal is a vibrant financial hub offering diverse career opportunities, excellent quality of life, and a multicultural environment. Working here provides access to a strong professional network and a thriving financial services sector in one of Canada’s leading cities.

Common Interview Questions and Tips

1. How do you handle challenging customer calls? (Demonstrate problem-solving and communication skills.)

2. What motivates you to work in banking? (Show alignment with company values.)

3. Describe a time you resolved a client’s issue. (Highlight empathy and efficiency.)

4. How do you stay organized handling multiple inquiries? (Show time-management skills.)

5. Why do you want to join Laurentian Bank? (Connect career goals to the company’s mission.)

Market-Based Salary Overview and Analysis

Telebanking advisors in Canada typically earn between CAD 42,000 and 62,000 annually. Salaries vary based on experience, bilingual ability, and performance incentives. Financial institutions in Quebec often offer additional benefits, training opportunities, and career progression paths, making this a competitive and rewarding role.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Join Laurentian Bank in Montreal as a Telebanking Advisor. Deliver exceptional client service, build relationships, and grow your banking career with competitive pay and benefits. Apply today.