Switchboard Operator – Immediate Start

Switchboard Operator – Immediate Start

• Company website link – https://www.jobs.nhs.uk

• Company name – NHS

• Location – London, United Kingdom

• Company Office local Address – NHS London Office, 151 Buckingham Palace Road, London SW1W 9SZ, United Kingdom

• Contect info – +44 (0)20 3075 2000

• email address – enquiries@nhs.net

• Country – United Kingdom

• Job Average Salary rate – £21,000 – £24,000 yearly

• Currency – GBP

Job description

We are looking to hire a focused Switchboard Operator to join our exceptional team at NHS Jobs in London.
Growing your career as a Full Time Switchboard Operator is a fantastic opportunity to develop competitive skills.
If you are strong in leadership, problem-solving and have the right personality for the job, then apply for the position of Switchboard Operator at NHS Jobs today!

An opportunity has arisen for two individuals to join the Switchboard Team at Imperial College Healthcare NHS Trust, which is part of the Patient Service Centre. Both positions are for part-time hours, working 18.75 hours per week on a shift basis for a period of 12 months.

Ideal candidates should be flexible and able to work on different shifts pre-agreed on a monthly basis between the hours of 8am-8pm. The shifts are likely to be 6.25 hours- three days a week, predominantly on Mondays, Fridays and either Saturdays or Sundays, but may be subject to slight variations each month.

Candidates should be well-organised and hardworking, with excellent communication and administrative skills. Ideally they should have at least 1 to 2 years NHS Call Centre/ Switchboard experience.

The Switchboard Service based at Charing Cross Hospital is one of the nerve centres of healthcare provision in West London. It serves Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust.

It handles on average 4000 calls per day and is a busy and exciting environment in this central location.

Excerpt from the official job listing

See full job description from the company website.

Job Summary

The Switchboard Operator manages incoming and outgoing calls, directs enquiries to appropriate departments, and provides efficient communication support. Responsibilities include call handling, message recording, assisting visitors, and maintaining smooth operational flow across NHS services.

About Us

The NHS delivers comprehensive healthcare services across the UK, focusing on patient-centered care, clinical excellence, and innovation. Our teams collaborate to provide accessible, safe, and high-quality healthcare while supporting staff professional development and fostering community engagement across London.

Culture and Work Environment

We cultivate an inclusive and professional environment where staff work collaboratively, communicate openly, and receive ongoing training. Teamwork, respect, and dedication are central to providing efficient and patient-focused healthcare services.

Why Work With Us

Working with the NHS offers opportunities to gain experience in healthcare operations, develop communication and administrative skills, and contribute to the smooth delivery of vital public health services. Staff receive mentorship and career progression support.

Key Responsibilities (short summary)

• Answer and route incoming calls efficiently.

• Record messages and handle enquiries.

• Support office operations and visitor management.

• Maintain professional communication standards.

Benefits & Perks

• NHS pension scheme

• Training and development opportunities

• Flexible working options

• Generous leave entitlement

• Employee well-being programs

Location Insights

Based in London, the office provides excellent transport connections, modern facilities, and opportunities to engage with diverse departments across NHS operations.

Job Core Details Detail Information Job Title Switchboard Operator Company NHS Location London, United Kingdom Salary £21,000 – £24,000 yearly Employment Type Full-time Industry Healthcare / NHS Disclaimer

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Apply for Switchboard Operator at NHS London. Manage communications, support operations, and contribute to efficient healthcare services across multiple departments in a dynamic work environment.

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