Introductory Summary

Zayed University is seeking a dedicated and professional Switchboard Operator to join its administrative team on a part-time basis. This role is essential for ensuring smooth communication across the university, acting as the first point of contact for callers and visitors. The ideal candidate will possess strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced academic environment.

About the Company

Zayed University, located in Abu Dhabi, is one of the leading higher education institutions in the United Arab Emirates. Established with a mission to provide world-class education while fostering innovation, leadership, and cultural awareness, the university offers a dynamic learning environment for students and staff alike.

The university’s culture emphasizes excellence, collaboration, and inclusivity, encouraging employees to contribute meaningfully to both academic and operational objectives. The administrative support team, including the Switchboard Operators, plays a vital role in maintaining efficient communication and supporting the overall functioning of the institution.

Zayed University is committed to professional growth and values employees who demonstrate dedication, integrity, and a strong service-oriented mindset.

The Role & Responsibilities

As a Switchboard Operator, you will be responsible for managing incoming and outgoing calls, providing accurate information, and ensuring efficient communication within the university. This role requires a professional demeanor, quick problem-solving skills, and the ability to handle multiple tasks simultaneously.

Key Responsibilities

Manage Incoming Calls: Answer calls promptly and professionally, directing them to the appropriate departments or individuals. Your role ensures callers receive accurate information and a positive first impression of the university.
Handle Outgoing Communications: Assist staff in making outgoing calls, ensuring that messages are conveyed accurately and promptly.
Maintain Records and Logs: Keep detailed records of calls, messages, and any follow-ups required, helping the administrative team track communication efficiently.
Provide Information and Assistance: Serve as a knowledgeable point of contact for both internal staff and external callers, providing clear guidance on university procedures and services.
Support Administrative Tasks: Assist with light administrative duties, such as scheduling appointments, managing inquiries, and coordinating with various departments to ensure smooth operations.
Ensure Confidentiality: Handle sensitive information with discretion and maintain confidentiality at all times.

Qualifications

Educational Background

High school diploma or equivalent is required; additional certifications in office administration, telecommunications, or related fields are advantageous.

Professional Experience

Previous experience in a switchboard, reception, or customer service role is preferred but not mandatory.
Experience in an educational or corporate environment can be beneficial, providing familiarity with institutional procedures.

Skills and Competencies

Excellent verbal and written communication skills in English; knowledge of Arabic is a plus.
Strong organizational and multitasking abilities to manage calls and administrative responsibilities effectively.
Attention to detail for accurate call routing, record-keeping, and information delivery.
Professional and courteous demeanor, ensuring a positive interaction with callers and staff.
Proficiency with office equipment, including telephones, computers, and related software applications.

Role Duties and Benefits

Core Duties

Manage high-volume calls while ensuring prompt and professional service.
Direct inquiries to the appropriate departments, facilitating seamless communication within the university.
Maintain accurate records of calls and messages for administrative tracking and follow-up purposes.
Provide clear and helpful information to students, staff, and external contacts.
Support additional administrative functions as required to contribute to overall operational efficiency.

Benefits

Competitive part-time salary ranging from 3000–9000 AED per month based on experience and performance.
Flexible working hours, suitable for students, part-time professionals, or those seeking supplemental employment.
Opportunity to gain experience in a prestigious higher education institution, enhancing professional skills in communication, administration, and customer service.
Exposure to a dynamic academic environment with opportunities for networking and professional growth.
A supportive and inclusive team environment that values employee contributions and collaboration.

What We’re Looking For

The ideal Switchboard Operator is a reliable, professional, and detail-oriented individual who thrives in a fast-paced environment. Desired qualities include:

Strong interpersonal skills: Ability to engage courteously and effectively with students, staff, and external callers.
Problem-solving mindset: Capability to address inquiries or redirect calls efficiently.
Discipline and consistency: Dependable attendance and adherence to schedules.
Adaptability: Comfortable handling various calls and administrative requests throughout the day.
Technical proficiency: Familiarity with telecommunication systems, office software, and online communication tools.

Why Join Us

Joining Zayed University as a Switchboard Operator offers a unique opportunity to be part of a respected educational institution while contributing to its operational excellence. Employees enjoy:

Professional environment: Work alongside dedicated administrative teams in a supportive and inclusive atmosphere.
Skill development: Enhance communication, multitasking, and administrative skills while gaining exposure to academic operations.
Networking opportunities: Interact with students, faculty, and external stakeholders, expanding professional contacts.
Flexible part-time schedule: Balance work with personal commitments while earning a competitive income.
Recognition and growth: Contribute meaningfully to university operations, with potential opportunities for advancement within administrative roles.

This role is ideal for individuals seeking a part-time administrative position that offers responsibility, flexibility, and professional development within a prestigious academic institution.

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Publisher: Dineesha

Job ID: DD1982521

To apply for this job please visit www.edarabia.com.