Store Colleague

Store Colleague

• Company website link – https://www.petsathome.com

• Company name – Pets at Home

• Location – Liverpool, United Kingdom

• Postal Code – L1 8BU

• Region – North West England

• Company Office local Address – Pets at Home, Unit 12 Liverpool ONE, Liver Street, Liverpool, L1 8BU

• Contect info – +44 151 204 8900

• email address – careers@petsathome.co.uk

• Country – United Kingdom

• Job Average Salary rate – £12.21 per hour

• Currency – GBP

Job description

Store Colleague

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. Morning, evening and weekend availability required.

The Role:

As a Store Colleague, you’ll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You’ll also build strong customer relationships, enhancing their experience with us.

What you will bring with you:
• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.

“Excerpt from the official job listing”

See full job description from the company website.

Job Summary

As a Store Colleague, you will provide excellent service to customers, support with pet care advice, and ensure the store is well stocked and organised. The role combines customer interaction, teamwork, and hands-on involvement in daily store operations.

About Us

Pets at Home is the UK’s leading pet care business, offering a wide range of products and services for pets and their owners. Our Liverpool store delivers trusted advice, quality goods, and veterinary support where needed. We are committed to responsible pet ownership, community engagement, and providing a positive retail experience for customers and their pets.

Culture and Work Environment

We encourage a workplace built on respect, teamwork, and knowledge sharing. Our culture values inclusivity and responsibility, ensuring every colleague feels supported. We provide ongoing training, promote collaboration, and celebrate employees who help create a welcoming environment for both customers and their pets.

Why Work With Us

Joining Pets at Home offers you more than just a retail role. You will gain hands-on experience, fair pay, and opportunities for progression while making a meaningful difference to customers and their pets’ lives.

Key Responsibilities

• Deliver friendly and knowledgeable customer service.

• Provide advice on pet care and welfare.

• Replenish shelves and maintain stock presentation.

• Support store operations and housekeeping tasks.

• Ensure compliance with company standards and safety practices.

Key Qualifications

• Strong communication and customer service skills.

• Passion for animals and responsible pet care.

• Ability to work flexibly, including weekends.

• Previous retail experience desirable but not required.

• Right to work in the UK.

Benefits & Perks

• Competitive hourly rate.

• Staff discounts on products and services.

• Training and career development opportunities.

• Pension scheme and holiday entitlement.

• Supportive and inclusive team environment.

Location Insights

Located in Liverpool ONE shopping centre, the store is accessible by public transport and surrounded by shops, dining, and city amenities, making it a convenient and vibrant workplace.

Summary Table Detail Information Job Title Store Colleague Company Pets at Home Location Liverpool, United Kingdom Salary Range £12.21 per hour Contract Type Part Time / Full Time Available Industry Retail & Pet Care Common 5 Interview Questions and Tips

Why do you want to work at Pets at Home? – Show passion for pets.

How would you handle a customer with a pet care query? – Demonstrate knowledge and empathy.

Describe a time you worked well in a team. – Provide a clear example.

How do you stay organised during busy shifts? – Show practical strategies.

What does excellent customer service mean to you? – Be specific and genuine.

Tip: Prepare examples from customer service or teamwork experiences. Highlight passion for animals and willingness to learn.

Market-Based Salary Overview and Analysis

In Liverpool, retail colleagues typically earn between £10.80 and £12.50 per hour. Pets at Home’s £12.21 rate positions itself at the higher end, reflecting competitive pay and recognition of staff contributions within the retail and pet care sector.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

More Related Jobs Check Here

Apply for Store Colleague roles at Pets at Home Liverpool. Earn £12.21 per hour, receive staff discounts, and join a supportive team passionate about pets and customer care.

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