Service Director Detection Security MEA

About Us

OSI Systems is a global leader in security, detection, and healthcare solutions, delivering innovative technology across the Middle East, Africa, and other regions. OSI Systems provides cutting-edge security products and services while maintaining excellence in operational efficiency, customer satisfaction, and business growth.

www.osisystems.com

Job overview

OSI Systems is seeking a Regional Service Delivery Manager – MEA to lead end-to-end service delivery for Detection Security products. The role focuses on managing field service teams, maintaining customer relationships, ensuring contract performance, and driving service profitability. The successful candidate will collaborate with sales, training, and program management teams on pre-sales support, bids, and tenders, while implementing KPIs and continuous improvement initiatives. The role also involves mentoring regional service managers, overseeing P&L, and managing escalations and risk mitigation plans.

Job Information Table Company Name OSI Systems Location MEA Region Position Regional Service Delivery Manager – MEA Job Type Full-time Experience Required Proven leadership in service delivery, customer engagement, and business growth; experience in security industry preferred Education/Certification Degree-level education required; MBA preferred or equivalent industry experience Key Responsibilities Lead service delivery for detection security products, manage field teams, maintain customer relationships, drive profitability, support pre-sales activities, oversee budgeting, forecasting, invoicing, risk mitigation, and KPIs Skills Required Commercial acumen, leadership, operational excellence, process improvement, strong communication and analytical skills, resilience, computer literacy (MS Office, ERP, CRM, service tools) Preferred Qualifications Experience managing multi-million-pound P&Ls, building and leading high-performing teams, willingness to travel across MEA at Disclaimer: This job listing is published by the employer. We Are Hired Applications must be submitted via the official employer careers page using the "Apply" button below. We do not collect payments, application fees, or personal data from job seekers.