Service Advisor / Manager – Heavy Equipment

Service Advisor / Manager – Heavy Equipment – VERMEER COLORADO

Job Details

• Location: Colorado Springs, CO, United States

• Company: VERMEER COLORADO

• Employment Type: Full-time

• Salary: $34.00 – $38.00 per hour

About Us

VERMEER COLORADO is a family-owned company with over 57 years of experience providing high-quality heavy equipment, parts, and service across Colorado and southeastern Wyoming. With a focus on customer satisfaction and employee longevity, our team averages over 7 years of service and is committed to supporting both clients and technicians. Learn more about our company at VERMEER COLORADO.

Key Duties

As a Service Advisor / Manager, you will act as the primary point of contact for customers while overseeing service operations. Your responsibilities will include:

• Greeting customers and assessing repair needs through phone, email, or in person.

• Preparing accurate repair estimates and coordinating with technicians to ensure timely service.

• Managing repair orders, documentation, warranties, and policy settlements.

• Overseeing technician workflow, schedules, and work quality.

• Communicating effectively with customers about service outcomes, cost-saving options, and warranty coverage.

• Maintaining shop tools, supplies, and a clean, organized work environment.

• Participating in ongoing training to stay current on equipment, technical updates, and warranty policies.

Requirements

Candidates should have:

• High school diploma or equivalent.

• Minimum 2 years of customer service experience; managerial experience preferred.

• Knowledge of heavy equipment or mechanical systems.

• Strong organizational, problem-solving, and communication skills.

• Ability to manage multiple tasks, troubleshoot customer issues, and liaise between technicians and customers.

• Proficiency with Microsoft Office and business systems.

• Ability to lift up to 50 pounds and operate a forklift safely.

• Valid driver’s license and clean driving record.

Pay & Benefits

VERMEER COLORADO offers a competitive benefits package including:

• Health, dental, and vision insurance with company-paid employee coverage.

• Health Savings Account (HSA) contributions.

• Life insurance, short- and long-term disability options.

• Paid vacation (3 weeks) and 6 major holidays, including birthday off.

• 401(k) with company match.

• Employee assistance programs and ongoing professional development opportunities.

• Weekends off and supportive work-life balance.

See full job details on the company site