Senior Officer- ATM & CDM Centralized Services

Senior Officer- ATM & CDM Centralized Services

• Company website link – https://www.bankfab.com/en-ae/careers
• Company name – First Abu Dhabi Bank
• Location – Abu Dhabi
• Postal Code – 00000
• Region – Abu Dhabi, United Arab Emirates
• Company Office Local Address – FAB Headquarters, Al Maryah Island, Abu Dhabi, UAE
• Contact info – +971 2 611 1111
• Email address – careers@bankfab.com
• Country – United Arab Emirates
• Job Average Salary rate – AED 15,000–AED 25,000 / month (example range)
• Currency – AED

Job description

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

Job Description

Responsible for FAB ATM & CDM Network reconciliation BAU activities, outlining as below
• Handling ATM/CDM reconciliation and settlement cases, by having a systematic and accurate approach for recognizing disputes related to reconciliation of ATM/CDM accounts, balancing the GL accounts, promptly and investigate discrepancies of ATM & CDM Shortage/Overage transactions as per the Reconciliation and Exception Management, Processes and Procedures.
• Responsible for reconciling the General Ledger accounts for prompt identification of funds being exposed to any risk and amounts related to the settlement of the cases.
• To respond/resolve the ATM /CDM channel complaints with the allocated TAT.
• Apply factual and judgmental skills in the decision-making process to settle/escalate issues.
• Adhere to service levels agreed and the escalation matrices defined by each department in order to effectively meet their BAU requirements of the CRM and Central Bank/Chargeback cases.

Excerpt from the official job listing

See full job description from the company website.

Job Summary

The Senior Officer for ATM & CDM Centralized Services manages ATM networks, CDM operations, and cash handling processes. The role ensures operational efficiency, system uptime, and compliance while coordinating with internal teams and service providers.

About Us

First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, and investment banking services. FAB emphasizes innovation, customer-centric services, and career development for its employees. Learn more: FAB Careers.

Culture and Work Environment

FAB fosters a professional, structured, and technology-driven work environment. Teams collaborate to deliver operational excellence, process efficiency, and innovative banking solutions while supporting employee growth and engagement.

Why Work With Us

Working at FAB provides exposure to large-scale banking operations, advanced financial technology systems, and opportunities for career growth in a dynamic, supportive environment within a leading financial institution.

Key Responsibilities

• Oversee ATM and CDM network operations and cash replenishment.
• Ensure uptime, system functionality, and service quality.
• Monitor and report on operational metrics and incidents.
• Coordinate with vendors and internal departments.
• Implement process improvements and compliance standards.
• Support audits, reconciliations, and regulatory requirements.

Key Qualifications

• Bachelor’s degree in Finance, Banking, or related field.
• 3–5 years’ experience in banking operations or ATM/CDM management.
• Knowledge of ATM/CDM systems, cash handling, and banking regulations.
• Strong analytical, problem-solving, and communication skills.
• Ability to coordinate cross-functional teams and vendors.

Benefits & Perks

• Competitive salary and performance incentives
• Health and life insurance
• Professional development and training programs
• Paid leave and public holidays
• Exposure to cutting-edge banking technology and operations
• Collaborative work environment

Location Insights

Abu Dhabi provides a modern banking hub with access to multinational financial institutions and advanced technology infrastructure. Working at FAB offers exposure to large-scale banking operations and career development.

Summary Table Category Detail Role Level Mid-Level – Banking Operations Experience Required 3–5 years Industry Banking / Financial Services Salary Range AED 15,000–AED 25,000 / month Location Abu Dhabi, UAE Common 5 Interview Questions and Tips Question Tip Describe your experience with ATM/CDM operations. Provide specific examples with measurable results. How do you handle operational incidents in banking? Emphasize problem-solving and quick response. How do you ensure compliance with banking regulations? Show knowledge of UAE banking laws and internal policies. Describe a process improvement you implemented. Use STAR method highlighting impact on efficiency. Why join FAB? Highlight knowledge of the bank, technology, and career growth opportunities. Market-Based Salary Overview and Analysis

Senior Officers in ATM/CDM operations in Abu Dhabi earn AED 15,000–AED 25,000 per month, depending on experience, bank size, and operational responsibility. Benefits typically include insurance, training, and performance bonuses.

Disclaimer

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FAB is hiring a Senior Officer – ATM & CDM Centralized Services to manage banking operations, technology, and cash handling. Competitive salary and professional development opportunities offered.

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