Room Service Order Taker

Job Title

Room Service Order Taker

Company website link – https://www.kempinski.com
Company name – Kempinski Hotel Muscat
Location – Muscat, Oman
Postal Code – 113
Region – Muscat Governorate

Company Office local Address – Kempinski Hotel Muscat, The Wave, Al Mouj, Muscat, Sultanate of Oman
Contact info – +968 [see official contact]
Email address – careers.muscat@kempinski.com

Country – Oman
Job Average Salary rate – OMR 250-350 monthly (depending on experience & hours)
Currency – Omani Rial (OMR)

Job description

Room Service Order Taker

Department: Food & Beverage

Employment Type: Permanent – Full Time

Location: Oman – Muscat

Description
The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.

Key Responsibilities
• All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
• The service team is well managed, having delegated the appropriate tasks to the team members.
• The sales are driven to the outlet’s full potential and that budget is adhered to.
• A High quality of product and service is maintained in the outlet.
• The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.

About Kempinski
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Excerpt from the official job listing

See full job description from the company website.

Job Summary

You will receive and process room service orders from guests, ensure accuracy, communicate with kitchen and service teams, deliver prompt and courteous service consistent with luxury standards, and contribute to guest satisfaction and revenue generation.

About us

Kempinski Hotel Muscat is a luxury beach resort situated in Al Mouj, known for its elegant accommodations, multiple fine dining outlets, spas, pools, and event venues. The hotel blends international hospitality standards with local Omani charm, striving to provide memorable guest experiences through attention to detail and service excellence. (Hosco)

Culture and Work Environment

The working environment is professional, guest-focused, and team-oriented. You’ll collaborate with kitchen, service, and front-office teams under structured supervision. High standards of hygiene, safety, and service are maintained. Growth and learning through feedback and coaching are encouraged. (Hosco)

Why Work With Us

At Kempinski, you become part of a prestigious luxury brand, gain exposure to international hospitality operations, access training, work with premium facilities, and build skills in guest interaction and food & beverage operations. It’s a chance to enhance your career in a respected environment.

Key Responsibilities

• Receive room service orders from guest rooms or via telephone / system, confirm details and special requests. (Hosco)
• Coordinate with kitchen, food & beverage, and service teams to ensure timely preparation and delivery. (Hosco)
• Maintain high standards of service quality, presentation, and food safety / hygiene (HACCP). (Bayt.com)
• Ensure all hotel policies (fire, safety, hygiene) are adhered to. (Bayt.com)
• Upsell or suggest additional menu items when appropriate to drive sales and maximize guest satisfaction. (Hosco)

Key Qualifications

• At least 1-2 years’ experience in room service, food & beverage, or guest service in a hotel.
• Good command of English; knowledge of another language is a plus.
• Excellent communication and telephone etiquette.
• Ability to work under pressure, manage multiple orders, and maintain accuracy.
• Knowledge of hygiene standards and experience following safety protocols.

Benefits & Perks

• Competitive salary plus potential tips or service charge.
• Staff meals and uniform provided.
• Training opportunities and on-the-job development.
• Access to hotel leisure facilities (per policy).
• Opportunity to work in luxury resort environment and build hospitality experience.

Location Insights

Muscat is a vibrant capital with modern infrastructure, international connectivity, and a strong tourism sector. Working in a resort like Kempinski means exposure to both local and international guests, beach-side settings, and possibly varied working shifts including evenings and weekends.

Summary Table

Common 5 Interview Questions and Tips

1. How would you handle a guest request that is unclear or unusual?
   Tip: Show your ability to ask clarifying questions, remain polite, and ensure accuracy.
2. Describe a time when you managed multiple orders at once under time pressure.
   Tip: Highlight organization, communication with kitchen/service, and ability to stay calm.
3. How do you ensure the food delivered matches guest expectations (presentation, timing, temperature)?
   Tip: Explain checks you perform and communication with relevant teams.
4. What steps do you take to maintain hygiene and safety in handling food & beverage orders?
   Tip: Refer to standards like HACCP, cleanliness, correct handling, avoiding contamination.
5. How would you upsell or suggest add-ons without being pushy?
   Tip: Demonstrate tact, suggest options based on guest preferences, and focus on enhancing guest experience.

Market-Based Salary Overview and Analysis

Hotel service roles like room service order taker in Muscat typically offer between OMR 220-400/month for full-time positions, depending on experience, shift patterns (evenings/weekends), hotel class, and whether allowances or bonuses are included. Luxury hotels often provide additional benefits (meals, uniforms, staff discounts) which add value beyond base pay.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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