Reservations Agent – Hospitality Operations – Dubai

Reservations Agent – Hospitality Operations – Dubai

• Company Website Link: https://careers.accor.com
• Company Name: Accor Group
• Location: Dubai, United Arab Emirates
• Company Office Local Address: Accor Middle East & Africa, Dubai Internet City, Dubai
• Country: United Arab Emirates
• Job Average Salary Rate: AED 48,000–AED 72,000 per year
• Currency: AED

Job description

Job TitleReservations Agent – Hospitality Operations – DubaiJob DescriptionReservations Agent – Hospitality Operations – Dubai Position Overview We are hiring a Reservations Agent for a luxury hotel in Dubai, part of the renowned Accor network. As the first point of contact for future guests, you will be instrumental in creating a welcoming and seamless booking experience. This role is perfect for someone with a guest-first attitude, attention to detail, and a passion for hospitality. Employment Overview Job Location: Dubai, United Arab EmiratesIndustry: HospitalityFunction: Customer ServiceGender: AnyCandidate Nationality: AnyCandidate Current Location: UAE preferredJob Type: Full Time Core Duties * Handle incoming reservation requests via phone, email, and system channels* Ensure all guest information is accurately recorded and updated in the reservations system* Maximize room revenue through effective up-selling and promotional strategies* Respond to guest inquiries and special requests with professionalism and efficiency* Maintain up-to-date knowledge of room types, packages, and hotel offerings* Recommend facilities and services to enhance the guest booking experience* Support the front office with accurate rooming lists and last-minute updates Candidate Requirements * Prior experience as a reservations agent or in a guest-facing hospitality role* Proficiency in Opera or similar property management systems is preferred* Excellent English communication skills; additional languages are a plus* Strong interpersonal and customer service

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See full job description from the company website.

Job Summary

The Reservations Agent will manage guest bookings, provide professional customer service, and ensure smooth reservation processes. This role requires attention to detail, hospitality knowledge, and a commitment to delivering a seamless guest experience.

About Us

Accor Group is a leading global hospitality company with over 5,500 properties and 10,000 food and beverage venues worldwide. Headquartered in France, Accor provides innovative hospitality experiences across luxury, lifestyle, midscale, and economy brands. The company focuses on creating meaningful connections with guests through service excellence. Learn more at https://careers.accor.com.

Culture and Work Environment

Accor fosters a welcoming, inclusive, and supportive work culture. Employees collaborate across cultures and disciplines, gaining opportunities to develop skills, grow professionally, and contribute to delivering exceptional guest experiences in a dynamic hospitality setting.

Why Work With Us

Working at Accor means joining a global leader in hospitality. We provide career growth opportunities, international exposure, and a strong commitment to employee well-being, making every role impactful and rewarding.

Disclaimer

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