Reservations Agent – Hospitality Operations – Dubai

Job description For Reservations Agent – Hospitality Operations – Dubai

Job TitleReservations Agent – Hospitality Operations – DubaiJob DescriptionReservations Agent – Hospitality Operations – Dubai Position Overview We are hiring a Reservations Agent for a luxury hotel in Dubai, part of the renowned Accor network. As the first point of contact for future guests, you will be instrumental in creating a welcoming and seamless booking experience. This role is perfect for someone with a guest-first attitude, attention to detail, and a passion for hospitality. Employment Overview Job Location: Dubai, United Arab EmiratesIndustry: HospitalityFunction: Customer ServiceGender: AnyCandidate Nationality: AnyCandidate Current Location: UAE preferredJob Type: Full Time Core Duties * Handle incoming reservation requests via phone, email, and system channels* Ensure all guest information is accurately recorded and updated in the reservations system* Maximize room revenue through effective up-selling and promotional strategies* Respond to guest inquiries and special requests with professionalism and efficiency* Maintain up-to-date knowledge of room types, packages, and hotel offerings* Recommend facilities and services to enhance the guest booking experience* Support the front office with accurate rooming lists and last-minute updates Candidate Requirements * Prior experience as a reservations agent or in a guest-facing hospitality role* Proficiency in Opera or similar property management systems is preferred* Excellent English communication skills; additional languages are a plus* Strong interpersonal and customer service abilities* Attention to detail and a calm, solutions-oriented approach* Ability to work in a fast-paced environment with flexibility for shifts Why Join Us * Employee benefit card with exclusive global discounts at Accor hotels* Access to development programs and global career mobility* Be part of a dynamic and diverse team that values your contribution* Contribute to meaningful sustainability initiatives through Planet 21