Representative, Customer Care

Representative, Customer Care

• Company website link – https://www.elementfleet.com

• Company name – Element Fleet Management

• Location – Toronto, Ontario, Canada

• Company Office local Address – 161 Bay Street, Suite 3600, Toronto, ON M5J 2S1

• Contact info – +1 416-386-1067

• Email address – info@elementfleet.com

• Country – Canada

• Job Average Salary rate – CAD 40,000 – CAD 55,000 yearly

• Currency – CAD

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About The Role

We’re looking for a customer focused and adaptable professional to join our team as a Customer Care Representative. In this role, you will be the liaison between our company and customers to process claim information in response to inquiries, concerns, and requests about fleet incident/safety services with a focus on providing outstanding customer service.

What You’ll Do
• Provide service to customers via telephone and/or electronically
• Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives
• Handle calls in an efficient manner, minimizing driver/client time to resolve issues
• Strive for first call resolution
• Exhibit applicable empathy during each call ensuring a superior customer experience
• Meet personal/team qualitative and quantitative targets
• Work effectively in a team environment, and when needed provide back-up support for administrative tasks

Excerpt from the official job listing

See full job description from the company website.

Job Summary

The Representative, Customer Care provides timely and professional support to clients, ensuring inquiries are resolved efficiently. This role handles service requests, coordinates with internal teams, and maintains accurate records to deliver consistent, high-quality fleet management services.

About Us

Element Fleet Management is a global leader in providing comprehensive fleet services to businesses and institutions. We deliver strategic solutions that optimize fleet performance, reduce costs, and support sustainability goals. Our experienced team partners with clients to simplify fleet operations, improve driver safety, and ensure reliability across diverse industries and regions.

Culture and Work Environment

We foster a respectful and collaborative atmosphere where employees share knowledge and build strong professional relationships. Our teams value integrity and inclusivity, encouraging personal development while maintaining a client-focused approach that drives operational excellence and long-term success.

Why Work With Us

Element Fleet Management offers challenging projects and opportunities for professional growth. We value innovation, provide competitive compensation, and support career development, empowering employees to contribute meaningfully to global fleet solutions and to shape the future of mobility services.

Key Responsibilities

Respond to client inquiries and service requests promptly. Coordinate with internal departments to resolve issues. Maintain accurate documentation and deliver reliable customer service aligned with company standards and client expectations.

Benefits & Perks

Competitive salary, comprehensive health benefits, retirement savings plans, professional development resources, and a supportive environment designed to help employees achieve both career and personal goals.

Location Insights

Toronto is a leading financial and technology hub, offering strong career opportunities and a diverse cultural environment. Excellent public transit and vibrant city life create an ideal setting for professional and personal growth.

Summary Table Detail Information Location Toronto, Ontario, Canada Salary Range CAD 40,000 – CAD 55,000 yearly Employment Type Full-time Official Website https://www.elementfleet.com Contact Info +1 416-386-1067 Email Address info@elementfleet.com Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Element Fleet Management seeks a Representative, Customer Care in Toronto. Competitive salary, growth opportunities, and a collaborative workplace make this an excellent career step. Apply via the official company website

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