Reading Crew Team Lead (Part-Time)

About Us  

Fat Face, located in Reading, United Kingdom, is a lifestyle clothing and accessories retailer known for offering high-quality, stylish, and responsibly sourced products. Established with a focus on creating versatile clothing inspired by adventure and everyday living, Fat Face serves men, women, and children with collections that blend comfort, durability, and contemporary design. The brand is committed to sustainability and ethical practices, ensuring its products reflect care for people and the planet. With a strong community spirit and customer-focused approach, Fat Face continues to grow as a trusted name in casual fashion, inspiring confidence and individuality through its collections.

Culture & Work Environment  

Fat Face fosters a culture rooted in creativity, inclusivity, and collaboration. Employees are encouraged to share ideas, embrace individuality, and support one another in a welcoming environment. The workplace values respect, personal growth, and a shared commitment to delivering exceptional customer experiences, creating a positive and engaging atmosphere for all.

Why Work With Us 

Working at Fat Face provides opportunities to grow within a dynamic retail environment while contributing to a brand driven by quality and sustainability. Employees gain valuable retail and customer service experience, professional development, and the chance to make a positive impact. The company’s supportive culture empowers individuals to thrive and succeed.

Website: www.fatface.com

Job description

As Crew Team Leader you are part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service. Role Responsibilities
• Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
• Resolving all customer issues effectively at store level in a timely and positive manner
• Efficient and attentive service at the tills ¿ processing POS (point of sale transactions) and thanking customers.
• Building loyalty and `Customers for Life¿ through opt in at the POS.
• Ability to delegate and demonstrate tasks to team members alongside the day to day running of the store.
• Understand the commercial aspects of the retail business e.g., reading reports, analysing data and making decisions.
• Ensure the stores is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set ups.
• Safeguard the business through ensuring full compliance of policy, procedure, loss prevention and health & safety in the absence of management.
• Keeping up to date with company product, activity and promotions and implementing changes when required

Proven ability to successfully lead a team; viewed as a leader among peers.
• Experience in a customer service environment is essential.
• Proven experience with POS management, daily banking procedures, and meeting deadlines.
• Excellent interpersonal, organisation and communication skills.
• Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
• Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory.
• Team player – embracing every opportunity to be part of what¿s going on.
• Great time management.
• Demonstrates passionate commitment to the brand

For over 30 years, we¿ve travelled, we¿ve laughed, we¿ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have.

25 days holiday plus bank holidays (pro rata)
• Generous monthly discount allowance
• Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)
• THRIVE ¿ Our learning management system- access from day one with 1000¿s of pieces of learning
• Dental Insurance (employee funded)
• Pension scheme
• EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
• Sick pay allowances
• Sabbatical leave in line with service
• Enhanced Family Friendly polices i.e. Maternity Leave
• Refer a friend scheme

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