Quality Officer

Job description For Quality Officer

Job Title: Regional Quality Officer

Location: Slough or Bedford

Job Type: Full-Time | Permanent

Working Hours: 37.5 hours/week (Standard office hours)

Level: Mid-Level (Level 2)

Reports to: Regional Quality Manager / Quality Manager & RP

About the Role:

We are seeking a dedicated Regional Quality Officer to support quality operations across distribution centres in the South of England. This position is ideal for candidates with a strong background in quality assurance within regulated environments, particularly in warehousing and transport linked to the pharmaceutical or healthcare sectors.

You will play a vital role in upholding compliance with regulatory and international standards, including Good Distribution Practice (GDP), ISO 9001, ISO 13485, and ISO 14001. The role combines both on-site and remote support for quality processes, with some travel and overnight stays expected.

Key Responsibilities:
• Ensure ongoing compliance with GDP, ISO9001, ISO13485, ISO14001 and internal quality management systems.
• Provide day-to-day quality support and guidance across regional distribution centres.
• Conduct site inspections, quality tours, and Gemba walks with operations teams.
• Raise and manage deviations, non-conformances, CAPAs, and associated investigations.
• Carry out root cause analysis and effectiveness checks of corrective actions.
• Facilitate risk assessments and trend analysis across GDP and QA processes.
• Manage and review temperature-controlled storage and transport monitoring systems.
• Oversee quarantine processes and release activities for storage and transport consignments.
• Support qualification and mapping activities for warehouses, vehicles, and passive shipping systems.
• Conduct internal audits, support external audits and client visits, and provide documented audit responses.
• Review and update SOPs, work instructions, and quality documentation.
• Sign off on pest control inspections and temperature excursions.
• Deliver quality-related training to teams and contribute to continuous improvement initiatives.

Required Skills & Experience:

Essential:
• Minimum 3 years’ experience in a Quality function certified to ISO9001 or ISO13485.
• Background in Pharmaceutical, Healthcare, or regulated industries.
• Strong understanding of Good Distribution Practice (GDP).
• ISO9001 internal auditing experience.
• Confident with Quality Management Systems (QMS).
• Proficient in MS Office applications – Excel, Word, Visio, PowerPoint, Outlook.
• Highly organised, detail-focused, and able to work autonomously or in a team.
• Strong written and verbal communication skills for engaging with internal and external stakeholders.

Desirable:
• QMS Lead Auditor certification.
• Certified training within GxP.
• Capability or ambition to progress into Deputy Responsible Person (RP) responsibilities.

Additional Information:
• Role requires occasional travel between sites and overnight stays when necessary.
• This is a dynamic role best suited to individuals who thrive in fast-paced, compliance-focused environments and can balance technical knowledge with cross-functional collaboration.

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