Public Safety Security Dispatcher

Public Safety Security Dispatcher

• Company Website: houstonmethodistcareers.org

• Company Name: Houston Methodist

• Location: Houston, TX, United States

• Company Office Local Address: 24500 Northwest Fwy, Cypress, TX 77429

• Country: United States

• Job Average Salary Rate: $23.06 per hour

• Currency: USD

Job description

At Houston Methodist, the Public Safety/Security Dispatcher position is responsible for providing support to the Public Safety/Security department and Houston Methodist through security system monitoring and dispatch support functions. This position operates a variety of centralized computer systems to dispatch, coordinate and document security requests on a continuous basis. The Public Safety/Security Dispatcher position assists internal and external customers with service requests of routine and emergent natures. This position handles emergency situations requiring a high degree of reliability, accuracy, flexibility, critical thinking skills, and proper documentation in stressful situations. The Public Safety/Security Dispatcher position effectively communicates in a manner consistent with a customer service focus.

PEOPLE ESSENTIAL FUNCTIONS
• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Actively communicates and reports pertinent security services information and data in a comprehensive manner.
• Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution.

SERVICE ESSENTIAL FUNCTIONS
• Processes requests for service from incoming phone and radio calls, faxes, and printouts by dispatching, coordinating and tracking.
• Receives and dispatches security to all emergency alarms. Monitors CCTV, safety, security access and emergency management systems; and coordinates routine and emergency responses.
• Completes necessary logs, reports, and documentation of service requests, incidents, and other required information according to established guidelines.
• Contacts appropriate management staff for unusual circumstances in a timely manner to maintain a high level of patient safety and satisfaction. Maintains confidentiality of sensitive information and informs management of pertinent issues.
• Provides assistance for emergency situations, including security rounding.

Excerpt from the official job listing

See full job description from the company website.

Job Summary

The Public Safety Security Dispatcher at Houston Methodist Cypress Hospital plays a pivotal role in maintaining a secure environment by monitoring security systems, dispatching personnel, and coordinating emergency responses. This position requires effective communication, quick decision-making, and meticulous documentation to ensure safety and compliance.

About Us

Houston Methodist is a leading academic medical center comprising eight hospitals in the Greater Houston area. We are committed to providing high-quality patient care, advancing medical research, and fostering a collaborative work environment. Our team of over 32,000 employees is dedicated to innovation and excellence in healthcare.

Culture and Work Environment

At Houston Methodist, we prioritize a supportive and inclusive culture. We encourage open communication, teamwork, and continuous learning. Employees are empowered to contribute ideas and are recognized for their dedication to patient care and safety. We strive to create a workplace where every team member feels valued and respected.

Why Work With Us

Joining Houston Methodist means becoming part of a respected institution known for its commitment to excellence in healthcare. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Our employees are at the forefront of medical innovation and patient care, making a meaningful impact in the community.

Disclaimer

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