Program Director

Program Director

• Company website link: https://www.netcracker.com

• Company name: Netcracker Technology

• Location: Calgary, AB

• Postal Code: T2P 5H1

• Region: Alberta

• Company Office local Address: 120 6 Ave SW, Calgary, AB, Canada

• Contact info: +1 403-555-0175

• Email address: careers@netcracker.com

• Country: Canada

• Job Type: Full-Time

• Job Average Salary rate: CAD 120,000 – CAD 160,000 yearly

• Currency: CAD

Job description

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary, and contribute to the largest digital transformations around the world.

What’s in it for you?

At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations, and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

What is the scope of this role?

The Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E activities to ensure that service commitments are attainable and profitable.

Responsibilities
• Manage and grow Netcracker’s on-site transformation programs, including the following:
• Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitability
• Manage customer expectations and satisfaction
• Generate additional profitable revenue by expanding the scope of services provided by Netcracker
• Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.
• Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers
• Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.
• Hold Account Teams accountable for project deliverables
• Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality
• Lead service delivery and customer support activities related to the Netcracker product suite
• Establish and grow relationships with clients at all levels in the organization
• Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.
• Lead cross-functional, multi-cultural, geographically dispersed teams
• Establish and manage MBOs/KPIs for the team
• Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation
• Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements

Experience And Requirements
• Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in the Telecoms industry within the Region.
• Required experience with writing and reviewing contracts, SOWs, and other commercial agreements
• Proven ability to handle program governance, ensuring alignment on program milestones and future strategy
• Ability to build and execute resource plans (on/offshore)
• 10 years management experience, at least 3 years at senior levels
• Experience running multi-million programs
• Extensive experience with project management methodologies
• Ability to build relationships at multiple levels within the client organization
• Experience working in a matrixed corporate environment
• Ability to travel
• Must have the right to work in US

Excerpt from the official job listing

See full job description from the company website.

Job Summary

As a Program Director at Netcracker Technology in Calgary, you will oversee strategic program initiatives, manage cross-functional teams, and ensure delivery of complex technology projects. This role involves stakeholder management, resource planning, and aligning program outcomes with business objectives to drive organizational success.

About Us

Netcracker Technology is a global provider of digital transformation solutions for telecommunications and enterprise clients. We focus on delivering innovative software, professional services, and program management solutions that empower businesses to optimize operations and accelerate growth.

Culture and Work Environment

We maintain a results-oriented, collaborative, and innovative work culture. Team members are encouraged to lead initiatives, share ideas, and leverage their expertise to deliver high-impact programs while fostering professional growth and continuous learning.

Why Work With Us

• Lead strategic programs for global technology solutions.

• Collaborate with diverse, highly skilled professionals.

• Access leadership development and career growth opportunities.

• Contribute to projects that transform business operations and technology landscapes.

Key Responsibilities

• Oversee planning, execution, and delivery of complex programs.

• Manage cross-functional teams and coordinate resources effectively.

• Ensure program alignment with business goals and client requirements.

• Track performance metrics, budgets, and timelines.

• Communicate program status, risks, and recommendations to stakeholders.

Key Qualifications

• Bachelor’s or Master’s degree in Engineering, IT, Business, or related field.

• 10+ years of experience in program or project management in technology sectors.

• Strong leadership, stakeholder management, and communication skills.

• Expertise in program governance, risk management, and resource allocation.

• PMP or equivalent project management certification preferred.

Benefits & Perks

• Competitive salary with performance bonuses

• Comprehensive health, dental, and retirement benefits

• Professional development and leadership training programs

• Opportunity to lead high-impact technology programs

• Collaborative and innovative work environment

Location Insights

Calgary serves as a technology and business hub, providing access to diverse industries, networking opportunities, and infrastructure that support large-scale program management in IT and digital transformation initiatives.

Category Details Job Title Program Director Company Netcracker Technology Location Calgary, AB Salary Range CAD 120,000 – 160,000 yearly Job Type Full-Time Common 5 Interview Questions and Tips

Describe your experience managing complex technology programs. – Highlight leadership and measurable outcomes.

How do you ensure cross-functional team alignment? – Emphasize collaboration and communication.

Explain a time you mitigated program risks successfully. – Provide specific examples.

How do you handle conflicting priorities and resources? – Show strategic planning and problem-solving.

Why do you want to work at Netcracker Technology as a Program Director? – Align your goals with company mission and program impact.

Market-Based Salary Overview and Analysis

Program Directors in Calgary’s technology sector typically earn CAD 115,000 to CAD 170,000 annually, depending on experience, program complexity, and organizational scale. Netcracker Technology offers competitive compensation, benefits, and leadership development opportunities.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Lead strategic initiatives as a Program Director with Netcracker Technology in Calgary, AB — manage complex programs, coordinate teams, and drive business success.

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