Program Director

Program Director

• Company website link – https://www.netcracker.com
• Company name – Netcracker Technology
• Location – Calgary, AB
• Postal Code – T2P 0L4
• Region – Alberta
• Company Office local Address – 150 9 Ave SW, Calgary, AB T2P 0L4
• Contact info – +1 781-419-3300 (Head Office, Waltham MA, USA)
• email address – careers@netcracker.com
• Country – Canada
• Job Type – Full-Time, Permanent
• Job Average Salary rate – $120,000 – $145,000 yearly (depending on experience)
• Currency – CAD

Job description

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary, and contribute to the largest digital transformations around the world.

What’s in it for you?

At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations, and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

What is the scope of this role?

The Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E activities to ensure that service commitments are attainable and profitable.

Responsibilities
• Manage and grow Netcracker’s on-site transformation programs, including the following:
• Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitability
• Manage customer expectations and satisfaction
• Generate additional profitable revenue by expanding the scope of services provided by Netcracker
• Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.
• Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers
• Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.
• Hold Account Teams accountable for project deliverables
• Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality
• Lead service delivery and customer support activities related to the Netcracker product suite
• Establish and grow relationships with clients at all levels in the organization
• Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.
• Lead cross-functional, multi-cultural, geographically dispersed teams
• Establish and manage MBOs/KPIs for the team
• Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation
• Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements

“Excerpt from the official job listing”

See full job description from the company website.

Job Summary

Netcracker Technology is seeking a Program Director in Calgary to lead the delivery of large-scale technology and telecom projects. The role requires program management leadership, client engagement, and the ability to drive complex solutions while ensuring quality, efficiency, and strategic alignment with client objectives.

About Us

Netcracker Technology, a subsidiary of NEC Corporation, is a global leader in software solutions for communications service providers. With expertise in digital transformation, cloud, and operations automation, Netcracker empowers telecom and technology companies to innovate at scale.

Culture and Work Environment

Our culture combines innovation with accountability. Employees thrive in a collaborative environment that encourages new ideas, teamwork across borders, and a commitment to high-quality delivery for international clients.

Why Work With Us

Working with Netcracker means joining a cutting-edge organization that partners with major telecoms worldwide. Employees enjoy global collaboration, professional development, and opportunities to contribute to transformative projects in the digital and communications industries.

Key Responsibilities

• Lead program governance and execution for large-scale IT/telecom projects
• Manage cross-functional teams and vendor partners
• Serve as primary client contact for program delivery and strategy alignment
• Ensure programs meet scope, timeline, and budget requirements
• Develop risk mitigation plans and oversee reporting processes

Key Qualifications

• Bachelor’s or Master’s in IT, Engineering, Business, or related field
• 8+ years in program or project management (telecom/software industry preferred)
• Proven leadership of large-scale technology programs
• Strong client communication and stakeholder management skills
• PMP, PgMP, or Agile certifications considered an asset

Benefits & Perks

• Competitive salary and performance-based incentives
• Health, vision, and dental coverage
• Global exposure and career growth opportunities
• Training and certification support
• Flexible work arrangements and an inclusive workplace

Location Insights

Calgary provides a growing hub for technology and telecommunications, balancing career opportunities with high quality of life. The city is attractive for professionals seeking dynamic roles in both global and local technology landscapes.

Summary Table Details Information Job Title Program Director Employer Netcracker Technology Location Calgary, Alberta, Canada Salary Range $120,000 – $145,000 CAD yearly Job Type Full-Time, Permanent Common 5 Interview Questions and Tips

How have you managed complex, multi-stakeholder technology programs? – Demonstrate structure, clarity, and outcomes.

What strategies do you use for risk management in program delivery? – Provide practical examples.

How do you build trust with clients and stakeholders? – Explain communication style.

Describe a challenging program and how you overcame difficulties. – Show adaptability and leadership.

Why Netcracker? – Align your experience with their global telecom and digital expertise.

Tip: Highlight global collaboration experience and leadership skills. Demonstrating agility in overseeing large programs will resonate strongly.

Market-Based Salary Overview and Analysis

Program Directors in Calgary typically earn between $110,000 and 150,000CADannually∗∗,depending on industry and scope. Netcracker’s  compensation range f∗∗150,000CADannually∗∗,depending on industry and scope. Netcracker’s compensation range of∗∗120,000–$145,000 CAD reflects strong competitiveness for senior technology management roles, especially within the telecom and enterprise software sectors.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Netcracker Technology is hiring a Program Director in Calgary, Alberta, offering competitive compensation, international exposure, and leadership opportunities in cutting-edge telecom and digital transformation projects.

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