Principal Product Manager, Operations

Principal Product Manager, Operations

• Company website link – https://monzo.com

• Company name – Monzo Bank

• Location – London, United Kingdom

• Company Office local Address – 38 Finsbury Square, London, EC2A 1PX, United Kingdom

• Contact info – +44 20 3872 0620

• Email address – careers@monzo.com

• Country – United Kingdom

• Job Average Salary rate – £90,000 – £120,000 yearly

• Currency – GBP

Job description

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it’s like working at Monzo ✨

📍London or Remote UK | 💰 £120,000 to £160,000 (depending on experience) + stock options + Benefits | Product at Monzo | Hear from the team

About The Role

As a Principal Product Manager in Operations, you will lead high-impact initiatives, using technologies such as ML and LLMs to enhance Monzo’s award-winning customer support. As a senior member of Monzo’s product team, you’ll be responsible for setting a high bar for impact and execution, requiring complex stakeholder alignment and coordination across multiple cross-functional teams. You’ll partner closely with directors in Product, Engineering, Data, and Design to help shape Monzo’s product strategy for Customer Support and drive innovation within the team.

“Excerpt from the official job listing”

See full job description from the company website.

Job Summary

The Principal Product Manager leads Monzo’s operational product strategy, ensuring scalable systems, smooth processes, and customer-focused solutions. The role requires vision, leadership, and cross-functional collaboration to deliver innovative operational improvements across banking services.

About Us

Monzo Bank is a digital-first financial institution dedicated to making banking simpler, more transparent, and accessible. We focus on customer needs, building secure and user-friendly solutions, and challenging traditional banking with innovative technology. Our mission is to redefine financial services by combining trust, efficiency, and a customer-first approach.

Culture and Work Environment

We nurture an inclusive workplace where collaboration, curiosity, and accountability thrive. Teams share ideas openly, value diverse perspectives, and support each other in building impactful products. We encourage continuous learning, innovation, and ownership in an environment built on respect and transparency.

Why Work With Us

Monzo offers the chance to shape the future of digital banking. You will join a mission-driven team, work on meaningful projects, and develop within a culture that values impact, creativity, and professional growth.

Key Responsibilities (short summary)

• Define and deliver product strategy for operational systems.

• Collaborate with engineering, design, and operations teams.

• Identify opportunities to improve scalability and efficiency.

• Lead product lifecycle from concept to launch.

Benefits & Perks

• Competitive compensation with equity options

• Flexible and hybrid working environment

• Generous annual leave and wellness support

• Professional learning and career growth opportunities

Location Insights

Located in central London, Monzo’s headquarters offers modern workspace design, excellent transport links, and an environment that fosters innovation, collaboration, and cross-team engagement.

Job Core Details Detail Information Job Title Principal Product Manager, Operations Company Monzo Bank Location London, United Kingdom Salary Range £90,000 – £120,000 yearly Currency GBP Website https://monzo.com Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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