Patient Flow Manager

Patient Flow Manager

• Company website link – https://www.hrh.ca
• Company name – Humber River Health
• Location – North York, ON
• Postal Code – M3M 0B2
• Region – Ontario
• Company Office local Address – 1235 Wilson Ave, North York, ON M3M 0B2
• Contact info – +1 416-242-1000
• email address – careers@hrh.ca
• Country – Canada
• Job Type – Part-Time
• Job Average Salary rate – $85,000 – $105,000 yearly (depending on experience)
• Currency – CAD

Job description

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Humber River Health, located in the new Wilson site, a state-of-the-art, fully digital facility, is seeking a dynamic, evidenced-based Patient Flow Manager. This experienced individual will coordinate and facilitate the seamless flow of internal and external patient admissions, transfers, and discharges that ensure “the right patient is placed in the right bed at the right time”, and maximize the utilization and allocation of patient beds and clinical resources within our 24/7/365 clinical operation.

Employment Status: Permanent Part Time

Reporting Relationship: Program DirectorLocation: Humber River Health – Wilson SiteHours of work: Rotating shifts, 12 hours, days/nights/weekends/statsEmployee group: Non Union

Position Responsibilities:
• Perform Patient Flow Manager responsibilities in the Emergency Department, Corporate Patient Flow, and provide patient quality of care support as a Clinical Expediter
• Coordinate patient flow from internal and external patient admissions, transfers, and discharges to ensure all patients are admitted and referred to the most appropriate services for their clinical needs, and resolve patient flow issues as they arise.
• Monitor, escalate and support timely patient care and quality through oversight of wall of analytics data related to patient deterioration, seniors care, sepsis, and other clinical risk issues
• Coordinate and redeploy staff in the ED and across the hospital to achieve appropriate skill mix based on patient safety, departmental coverage needs, and associated risks.
• Collaborate with Emergency Department and Inpatient Managers to identify process improvement strategies to improve the current system and reduce patient length of stay (LOS).
• Define and prepare reports to inform management, physician chiefs, and administrative team of patient activity and bed utilization to manage surges in patient volumes.
• Manage after-hours clinical services to act as night manager and primary crisis contact for all clinical activity areas in hospital (e.g. developing discharge plans, resolving family conflicts, emergency codes, incident management).
• Identify and communicate clinical concerns or systems issues that occurred during evening or weekends to managers for action.
• Facilitate and escalate in order to complete patient flow with a focus on clinical activities.
• Expedite, prioritize, synchronize and mediate clinical issues, barriers.
• Review and respond, in real time, to clinical indicators for patient care delays.
• Track, prioritize and facilitate key discharge related workflow activities.
• Track and escalate conditional discharge orders (MI, Lab, etc.) in collaboration with the MI Coordinator
• Track and prioritize allied health and physician consults.
• Review and respond to clinical indicators for patients falling off clinical pathways.
• Define and prepare reports to inform management, physician chiefs, and administrative team of patient activity and bed utilization to manage surges in patient volumes
• Review/Approve Observer requests requiring Patient Flow Manager’s approval after hours
• Approve overtime, agency use after hours

Qualifications:
• Current registration and membership in good standing with the College of Nurses of Ontario (CNO)
• A Baccalaureate Degree in Nursing required
• Membership with the Registered Nurses Association of Ontario (RNAO)
• Master’s in Nursing, Health Science or related field is preferred. Candidates who are actively pursing their master’s will be considered.
• Minimum of five years clinical experience and a minimum of three years leadership experience in an acute care setting.
• Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance excellence
• Ability to work with a diverse stakeholder group with demonstrated facilitating and coaching clinical areas on change initiatives
• Self-directed, courageous, and highly motivated with excellent interpersonal and communication skills
• Experience managing competing demands in a fast-paced, multi-site, multi-disciplinary health care environment
• Proven risk management strategies

“Excerpt from the official job listing”

See full job description from the company website.

Job Summary

Humber River Health is hiring a Patient Flow Manager in North York to lead patient flow strategies across the hospital. This position ensures efficient admissions, transfers, and discharges, while optimizing bed utilization and supporting safe, effective, patient-centered care.

About Us

Humber River Health is one of Canada’s most innovative hospitals, proudly serving the northwest Toronto community. As North America’s first fully digital hospital, we integrate technology, compassion, and excellence to provide leading-edge care in a collaborative environment.

Culture and Work Environment

Our workplace emphasizes teamwork, innovation, and respect. Leaders and staff collaborate across departments, supported by advanced digital systems, to ensure seamless patient flow and an atmosphere of accountability and compassion.

Why Work With Us

At Humber River Health, you’ll drive meaningful change supported by advanced technology and a committed healthcare team. We offer strong compensation, professional development, and the chance to directly impact patient care outcomes.

Key Responsibilities

• Lead and manage hospital-wide patient flow processes
• Coordinate admissions, transfers, and discharge planning
• Collaborate with medical, nursing, and administrative teams
• Monitor bed utilization and capacity management metrics
• Identify efficiencies and develop patient flow improvement strategies

Key Qualifications

• Bachelor’s degree in Nursing or Health Administration (Master’s preferred)
• Current registration with a professional health college (if applicable)
• 5+ years of acute care experience, with progressive leadership responsibilities
• Strong knowledge of hospital operations and patient flow strategies
• Demonstrated communication, leadership, and problem-solving skills

Benefits & Perks

• Competitive annual salary: 85K–85K–105K CAD
• Comprehensive health, dental, and pension benefits
• Career learning and leadership development opportunities
• Work in Canada’s first fully digital hospital
• Commitment to an innovative, diverse, and inclusive workplace

Location Insights

Located in North York, Humber River Health provides essential services to a diverse and growing community within the Toronto region. The hospital’s advanced infrastructure offers professionals the resources to innovate and thrive.

Summary Table Details Information Job Title Patient Flow Manager Employer Humber River Health Location North York, Ontario, Canada Salary Range $85,000 – $105,000 CAD yearly Job Type Full-Time Common 5 Interview Questions and Tips

How have you improved patient flow in your previous roles? – Provide measurable results.

What strategies do you use for effective bed management? – Highlight process improvements.

Describe how you collaborate with multiple departments to resolve capacity issues. – Stress teamwork and leadership.

How do you ensure patient safety while expediting admissions and discharges? – Show balance between efficiency and quality.

Why Humber River Health? – Connect your vision with their innovation and digital-first approach.

Tip: Emphasize leadership experience alongside operational expertise—organizational efficiency and compassion both matter deeply in patient flow roles.

Market-Based Salary Overview and Analysis

Patient Flow Managers in Toronto typically earn 80,000–80,000–110,000 CAD annually, depending on hospital size and scope of duties. Humber River Health’s range of 85K–85K–105K is highly competitive, reflecting its reputation as a leading digital hospital focused on innovation.

Disclaimer

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Humber River Health is hiring a Patient Flow Manager in North York, Ontario, offering 85K–85K–105K annually, strong benefits, and the chance to lead patient flow in Canada’s first fully digital hospital.

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