Outpatient Receptionist

Outpatient Receptionist

• Company website link – https://www.jobs.nhs.uk

• Company name – NHS

• Location – London, United Kingdom

• Company Office local Address – NHS London Outpatient Services, 151 Buckingham Palace Road, London SW1W 9SZ, United Kingdom

• Contect info – +44 (0)20 3075 2000

• email address – enquiries@nhs.net

• Country – United Kingdom

• Job Average Salary rate – £21,000 – £24,000 yearly

• Currency – GBP

Job description

Job summary

PREVIOUS APPLICANTS NEED NOT APPLY

An exiting opportunity has arisen for a dynamic and customer focused receptionist at University Hospital Lewisham.

We are looking for highly motivated, organised, enthusiastic people to join our team, who strive to do the very best in providing an efficient, welcoming and quality service for our patients.

It is essential that you have the ability to think on your feet and work well under pressure. You will need to have previous experience in customer service, basic IT skills, but a willingness and aptitude to learn new systems

Please note that this vacancy may close early if a high volume of applicants are received. Please apply early to avoid disappointment.
Main duties of the job

To provide a professional, customer centred receptionist service to patients attending the Outpatient areas at lewisham Hospital. The role is based at Lewisham Hospital, but maybe required to be flexible in terms of location, which could be across all sites QE and community as operationally required.

You will be the first line of contact for patients attending clinical treatment and will be expected to conduct a professional, freindly service in line with the Trust values, maintaining the privacy and dignity of the patient at all times.

You will offer the patients a warm, friendly and helpful experience and inform the patient of the next step of their journey, including any issues that may delay that process.

You will need to have a calm attitude at all times, being aware and having an understanding of patients’ worries and concerns coming to hospital.

You will be required to check-in & check-out patients arriving, and departing, completing accurate outcomes for those who require follow up appointments. Ensuring the booking processes are followed accurately and in a timely manner, and all clinic outcome forms and reconciliations, and close of business processes are completed.

PREVIOUS APPLICANTS NEED NOT APPLY

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Excerpt from the official job listing

See full job description from the company website.

Job Summary

The Outpatient Receptionist manages patient appointments, welcomes visitors, and provides administrative support to clinical teams. Responsibilities include scheduling, maintaining patient records, handling enquiries, and ensuring smooth reception operations to enhance patient experience and clinic efficiency.

About Us

The NHS provides high-quality healthcare across the UK, prioritizing patient care, safety, and innovation. Our teams collaborate to deliver efficient services, promote health improvement, and foster professional growth. We focus on accessible, compassionate care, integrating clinical expertise with modern operational systems.

Culture and Work Environment

We maintain a professional, inclusive, and collaborative environment. Staff communicate openly, share knowledge, and receive ongoing training. Teamwork, respect, and accountability underpin all activities, supporting consistent patient care and continuous service improvement.

Why Work With Us

Working with NHS enables staff to develop administrative, communication, and healthcare support skills. Opportunities include professional training, mentorship, and participation in a patient-focused environment, contributing directly to the delivery of safe and effective outpatient services.

Key Responsibilities (short summary)

• Greet patients and manage reception desk operations.

• Schedule and confirm outpatient appointments.

• Maintain accurate patient records.

• Respond to enquiries and support clinic staff.

Benefits & Perks

• NHS pension scheme

• Professional development and training

• Flexible working arrangements

• Generous leave entitlement

• Employee support and well-being programs

Location Insights

Situated in London, the office benefits from excellent transport links, modern facilities, and exposure to a diverse patient population within outpatient healthcare services.

Job Core Details Detail Information Job Title Outpatient Receptionist Company NHS Location London, United Kingdom Salary £21,000 – £24,000 yearly Employment Type Full-time Industry Healthcare / NHS Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Apply for Outpatient Receptionist at NHS London. Manage appointments, support clinical teams, and provide exceptional patient reception services in a professional healthcare environment.

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