ONSITE MSP Technical Support, Levels I-III

ONSITE MSP Technical Support, Levels I-III

Job Details

• Location: Houston, TX, United States
• Company: I.T. Matters, Inc.
• Job Type: Full-time
• Salary: $45,000 – $75,000 per year

Key Duties

I.T. Matters, Inc. is seeking a skilled Onsite MSP Technical Support professional (Levels I-III) to provide comprehensive IT support across multiple client sites in the Houston area. This role focuses on delivering high-quality technical assistance and maintaining smooth IT operations for small and medium-sized businesses.

Technical Responsibilities:

• Manage Active Directory tasks including password resets, authentication issues, and Group Policy troubleshooting.
• Provide application support, diagnosing software issues, liaising with vendors, and delivering advanced user assistance.
• Troubleshoot Windows OS errors, determine formatting or reimaging requirements, and handle hardware issues, including warranty identification.
• Conduct onboarding and offboarding of users, configuring workstations according to company standards.
• Resolve printer and email issues, including network, driver, server, and security-related problems.
• Interact directly with clients to address technical needs and provide clear updates on incidents.
• Collaborate effectively with the support team and improve existing processes by maintaining accurate documentation.

Requirements

• Minimum 2+ years of IT experience, particularly with Windows desktops and servers.
• Knowledge of MSP tools such as ConnectWise Manage, ConnectWise Automate, I.T. Glue, or equivalents; experience with Datto is a plus.
• Familiarity with Microsoft core business applications and virtual environments using Hyper-V, VMware, or other virtualization platforms.
• Strong problem-solving and communication skills to guide clients and junior team members.
• Reliable transportation with valid driver’s license and current car insurance.
• Ability to travel to client sites across Houston as needed.

Pay & Benefits

• Salary: $45,000 – $75,000 annually, based on experience.
• Health, dental, and vision insurance.
• 401(k) with company matching.
• Paid time off.
• Professional training and development opportunities.

About Us

Founded in 2012, I.T. Matters, Inc. is a managed service provider supporting small and medium-sized businesses in the greater Houston area. We pride ourselves on delivering dependable, hands-on IT solutions with a client-first approach. Our motto, “Whatever I.T. takes, we’ll fix I.T.”, reflects our commitment to problem-solving and exceptional service. Learn more at I.T. Matters, Inc

See full job details on the company site