Website I.T. Matters, Inc.
- Location: Houston, TX, United States
- Company: I.T. Matters, Inc.
- Job Type: Full-time
- Salary: $45,000 – $75,000 per year
I.T. Matters, Inc. is seeking a skilled Onsite MSP Technical Support professional (Levels I-III) to provide comprehensive IT support across multiple client sites in the Houston area. This role focuses on delivering high-quality technical assistance and maintaining smooth IT operations for small and medium-sized businesses.
Technical Responsibilities:
- Manage Active Directory tasks including password resets, authentication issues, and Group Policy troubleshooting.
- Provide application support, diagnosing software issues, liaising with vendors, and delivering advanced user assistance.
- Troubleshoot Windows OS errors, determine formatting or reimaging requirements, and handle hardware issues, including warranty identification.
- Conduct onboarding and offboarding of users, configuring workstations according to company standards.
- Resolve printer and email issues, including network, driver, server, and security-related problems.
- Interact directly with clients to address technical needs and provide clear updates on incidents.
- Collaborate effectively with the support team and improve existing processes by maintaining accurate documentation.
- Minimum 2+ years of IT experience, particularly with Windows desktops and servers.
- Knowledge of MSP tools such as ConnectWise Manage, ConnectWise Automate, I.T. Glue, or equivalents; experience with Datto is a plus.
- Familiarity with Microsoft core business applications and virtual environments using Hyper-V, VMware, or other virtualization platforms.
- Strong problem-solving and communication skills to guide clients and junior team members.
- Reliable transportation with valid driver’s license and current car insurance.
- Ability to travel to client sites across Houston as needed.
- Salary: $45,000 – $75,000 annually, based on experience.
- Health, dental, and vision insurance.
- 401(k) with company matching.
- Paid time off.
- Professional training and development opportunities.
Founded in 2012, I.T. Matters, Inc. is a managed service provider supporting small and medium-sized businesses in the greater Houston area. We pride ourselves on delivering dependable, hands-on IT solutions with a client-first approach. Our motto, “Whatever I.T. takes, we’ll fix I.T.”, reflects our commitment to problem-solving and exceptional service. Learn more at I.T. Matters, Inc
See full job details on the company site
Disclaimer: This job listing is published by the employer. We Are Hired Applications must be submitted via the official employer careers page using the "Apply" button below. We do not collect payments, application fees, or personal data from job seekers.To apply for this job please visit www.indeed.com.