Introductory Summary

First Abu Dhabi Bank (FAB) is seeking a Part-Time Officer for Digital Onboarding to support its innovative customer acquisition and account opening processes. This role is critical in delivering a seamless digital onboarding experience for new clients while ensuring compliance with regulatory standards. The ideal candidate will combine technical aptitude with strong interpersonal skills to guide customers through the digital banking journey efficiently and professionally.

About the Company

First Abu Dhabi Bank (FAB) is the largest bank in the United Arab Emirates, renowned for its commitment to innovation, customer-centric services, and sustainable growth. FAB operates across retail, corporate, and investment banking sectors, providing advanced financial solutions tailored to individual and business clients.

The bank’s mission is to drive economic growth and enhance financial inclusion while fostering a culture of innovation, integrity, and collaboration. FAB’s core values emphasize customer focus, operational excellence, and technological leadership, enabling employees to thrive in a dynamic and supportive environment. With headquarters in Abu Dhabi and multiple branches across the UAE, FAB continues to set benchmarks in banking services and digital transformation.

The Role & Responsibilities

As a Digital Onboarding Officer, you will be an integral part of FAB’s customer-facing team, responsible for ensuring new clients experience a smooth, secure, and efficient account setup process. Your role bridges technology, customer service, and compliance, contributing to the bank’s reputation for excellence in digital banking.

Key Responsibilities

Customer Onboarding: Guide new customers through the digital onboarding process, ensuring all account setup steps are completed accurately and promptly.
Verification and Compliance: Verify customer documents and information in line with regulatory requirements, ensuring strict adherence to KYC (Know Your Customer) and AML (Anti-Money Laundering) standards.
Digital Platform Support: Assist clients in navigating FAB’s digital banking platforms, troubleshooting technical issues, and providing user guidance.
Process Improvement: Identify opportunities to enhance the onboarding workflow, suggesting process improvements that streamline operations and improve customer satisfaction.
Collaboration with Internal Teams: Work closely with sales, operations, and IT teams to address customer queries and resolve onboarding challenges efficiently.
Reporting and Documentation: Maintain accurate records of onboarding activities, client interactions, and system updates to ensure transparency and audit readiness.

Qualifications

Educational Background

Bachelor’s degree in Business Administration, Finance, Information Technology, or a related field is preferred.
Relevant certifications in digital banking, KYC, or compliance are advantageous.

Professional Experience

Previous experience in banking, financial services, or customer onboarding is highly desirable.
Familiarity with digital onboarding tools, online banking systems, and financial compliance regulations is required.
Experience in Emiratized roles or working in UAE-based financial institutions is an asset.

Skills and Competencies

Strong customer service orientation, with the ability to communicate clearly and empathetically.
Analytical skills to assess documents and data for accuracy and compliance.
Technical aptitude to support digital platforms and guide clients through technology-driven processes.
Ability to work independently while collaborating effectively within cross-functional teams.
Attention to detail and commitment to maintaining regulatory compliance in all onboarding activities.

Role Duties and Benefits

Core Duties

Manage the end-to-end digital onboarding process for new customers.
Verify identity documents and perform KYC checks in compliance with UAE regulations.
Guide clients through digital applications, troubleshooting issues and providing support.
Maintain organized records of client interactions, approvals, and system updates.
Contribute to process optimization initiatives aimed at improving speed and efficiency.

Benefits

Competitive part-time salary range of 3000–9000 AED per month.
Opportunity to gain hands-on experience in digital banking within the UAE’s leading financial institution.
Exposure to innovative fintech solutions and digital transformation initiatives.
Flexible work schedule accommodating part-time commitments.
Collaborative environment fostering professional growth and skill development in banking operations.

What We’re Looking For

FAB is seeking a proactive, detail-oriented, and customer-focused professional who can enhance the digital onboarding experience for clients. Ideal candidates will demonstrate:

Customer-centric mindset: Ability to anticipate client needs, offer solutions, and provide a positive banking experience.
Technical proficiency: Comfortable with digital tools and online platforms, capable of troubleshooting and guiding clients.
Problem-solving skills: Resolve issues quickly while adhering to regulatory and operational standards.
Communication skills: Articulate instructions clearly and professionally to a diverse client base.
Integrity and reliability: Uphold ethical standards, confidentiality, and regulatory compliance in all interactions.

Why Join Us

Joining First Abu Dhabi Bank as a Part-Time Officer for Digital Onboarding provides an exceptional opportunity to contribute to a market-leading financial institution at the forefront of digital transformation. Staff members enjoy:

Innovative work culture: Collaborate with forward-thinking teams focused on delivering superior digital banking experiences.
Professional development: Access training programs, workshops, and mentoring opportunities to grow skills in banking operations and fintech solutions.
Impactful role: Play a direct part in shaping the client onboarding experience, influencing customer satisfaction and loyalty.
Supportive environment: Work alongside experienced professionals in a culture that values collaboration, diversity, and excellence.
Flexible working arrangement: Part-time schedule allows for a balanced approach to career and personal commitments.

This part-time Emiratized role is ideal for motivated UAE nationals seeking to develop their careers in digital banking while contributing to FAB’s mission of delivering world-class financial services.

Application Note: Interested candidates are invited to submit their resumes along with proof of qualifications and relevant certifications. FAB encourages diversity and inclusion, supporting Emiratized initiatives and offering equal opportunities for professional growth.

More details:

Service Technician Job Vacancy Dubai-UAE Full Time

Documentation Clerk Job Vacancy Dubai UAE Full Time

Publisher: Dineesha

Job ID: DD1982525

To apply for this job please visit ae.indeed.com.