Medical Insurance Customer Service Advisor

Medical Insurance Customer Service Advisor – AIS Healthcare

Company: AIS Healthcare
Location: Colorado Springs, CO, United States
Job Type: Full-Time, Work From Home
Salary: Competitive, based on experience

About Us

AIS Healthcare is a leading provider of Targeted Drug Delivery (TDD) and infusion care services, delivering high-quality, patient-specific therapies to improve lives. With a strong culture rooted in Innovation, Stewardship, and Unity, we prioritize exceptional patient care while fostering growth and opportunity for our employees. Our mission is to enhance the patient experience through personalized support and advanced healthcare solutions. Learn more at AIS Healthcare.

Key Duties

The Medical Insurance Customer Service Advisor serves as a primary contact for patients regarding billing and financial assistance. This role requires proactive communication, problem-solving, and accurate record management to ensure patients understand billing procedures and financial programs. Responsibilities include:

• Contacting new patients to explain billing processes and updates.

• Proactively informing patients of meaningful billing policy changes.

• Managing and administering the Financial Assistance Program (FAP) and assisting patients with statements, insurance updates, and charges.

• Responding promptly to inbound patient billing inquiries, resolving concerns, and escalating complex issues when necessary.

• Maintaining accurate patient records and updating the database with relevant information.

• Collaborating with team members to share knowledge and support a positive work environment.

• Upholding patient privacy, rights, and confidentiality in all interactions.

Requirements

• High school diploma or GED required; some college preferred.

• Experience in customer service, collections, verification, or data analysis preferred.

• Strong verbal and listening communication skills.

• Ability to solve problems independently and exercise sound judgment.

• Detail-oriented with basic computer proficiency and familiarity with Microsoft Office.

• Quick learner of company-specific platforms (e.g., Lynx, CPR+).

• Professional and courteous phone etiquette.

Pay & Benefits

• Work 100% from home with a flexible schedule.

• Comprehensive benefits including medical, dental, vision, long-term disability, and life insurance.

• Vacation package and 401(k) with employer match.

• Opportunities for professional growth and skill development.

• Supportive, collaborative work culture with a focus on employee well-being.

About the Role

This position allows dedicated individuals to provide high-quality customer service while working remotely. You will play a crucial role in helping patients navigate insurance and billing, contributing to a seamless healthcare experience and enhancing patient satisfaction.

See full job details on the company site