IT Support Analyst

IT Support Analyst

Company website link – https://www.qnb.com
Company name – Qatar National Bank
Location – Muscat, Oman
Postal Code – 112
Region – Muscat Governorate

Company Office local Address – QNB Muscat Branch, Muscat, Oman
Contact info – +968 2450 1111
Email address – careers@qnb.com

Country – Oman
Job Average Salary rate – OMR 1,862–3,872 per month
Currency – Omani Rial (OMR)

Job description

Qatar National Bank is looking for an experienced and motivated individual to join our IT Support team as an IT Support Analyst. The successful candidate will be responsible for the day-to-day activities of configuring, administering, and maintaining the bank’s IT systems and networks.We are looking for a professional who has a degree in Information Technology or a related field, and at least three years of experience in a similar role. We also require excellent problem-solving skills, the ability to work independently as well as in a team environment, and excellent communication and interpersonal skills.The successful candidate must be able to work in a fast-paced environment, adhere to deadlines, and be able to take on additional tasks when needed. This individual must also have a strong customer service orientation, and the ability to provide clear and concise explanations of technical concepts to non-technical staff.If you think you have the required qualifications and the right attitude, we want to hear from you!

Responsibilities:
Provide technical support and troubleshooting assistance to customers as needed.
Configure, administer, and maintain the bank’s IT systems and networks.
Monitor and maintain the bank’s IT systems and networks for optimal performance.
Identify and resolve technical issues in a timely and efficient manner.
Develop and implement IT security policies and procedures.
Research and recommend new technologies to improve the bank’s IT systems and networks.

Excerpt from the official job listing

See full job description from the company website.

Job Summary

Qatar National Bank seeks an IT Support Analyst to provide technical support, troubleshoot hardware and software issues, and ensure smooth IT operations. The role requires collaboration with teams to maintain system efficiency and secure banking operations.

About Us

Qatar National Bank is a leading financial institution in the Middle East, offering comprehensive banking solutions. We focus on innovation, customer satisfaction, and digital transformation. Our workforce is supported through continuous professional development and an inclusive, performance-driven environment.

Culture and Work Environment

QNB fosters a collaborative, innovative, and professional work environment. Employees are encouraged to develop technical expertise, contribute ideas, and maintain high standards of service. Integrity, accountability, and teamwork define the company culture.

Why Work With Us

Joining QNB provides opportunities to work with advanced banking technologies, develop IT skills, and contribute to a secure and efficient banking infrastructure. Employees gain professional growth, competitive compensation, and exposure to international banking practices.

Key Responsibilities

• Provide technical support for hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems.
• Maintain system efficiency and security.
• Document IT issues and solutions.
• Collaborate with IT and business teams for system improvements.

Key Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Experience in IT support, preferably in banking or finance.
• Knowledge of networking, hardware, and software troubleshooting.
• Strong problem-solving and communication skills.
• Ability to work under pressure and in a team environment.

Benefits & Perks

• Monthly salary OMR 1,862–3,872
• Health insurance and retirement plans
• Professional development programs
• Paid leave and statutory benefits
• Exposure to advanced banking IT systems

Location Insights

Muscat is Oman’s capital with modern infrastructure, safety, and high-quality living standards. IT professionals benefit from access to a dynamic banking sector and international business networks.

Summary Table Category Details Position IT Support Analyst Location Muscat, Oman Salary Range OMR 1,862–3,872 per month Experience Required IT support experience preferred Qualifications Bachelor’s degree in IT or related field Benefits Salary, health insurance, development programs Common 5 Interview Questions and Tips

How do you troubleshoot hardware and software issues? – Demonstrate structured problem-solving.

Describe a time you resolved a complex IT problem. – Highlight technical skills and teamwork.

How do you prioritize IT support requests? – Show organization and efficiency.

What experience do you have with banking IT systems? – Emphasize relevant sector experience.

How do you ensure IT security and compliance? – Discuss protocols and risk mitigation.

Market-Based Salary Overview and Analysis

IT Support Analysts in Oman’s banking sector earn between OMR 1,862–3,872 per month. Salary varies with experience, technical expertise, and responsibility level.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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IT Support Analyst positions at Qatar National Bank in Muscat, Oman, offer competitive salaries, professional growth, and experience in advanced banking technologies and secure IT operations.

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