IT & AV Support Specialist

IT & AV Support Specialist

• Company Website: https://www.bbk.ac.uk

• Company Name: Birkbeck, University of London

• Location: London, United Kingdom

• Company Office Local Address: Malet Street, Bloomsbury, London WC1E 7HX

• Contact Info: +44 (0)20 3926 3926

• Email Address: careers@bbk.ac.uk

• Country: United Kingdom

• Job Average Salary Rate: £34,827–£38,981 per year

• Currency: GBP

Job description

Birkbeck, University of London, is seeking an IT & AV Support Specialist to join the Information Services team providing a high-quality, responsive support service to all University staff and students.

Our IT support specialists at Birkbeck deliver front-line support for the deployment, maintenance and use of all computers and classroom-based equipment at the University. The team provides a high-quality, customer-focused service for all the students, academic and teaching staff in the Faculties, and professional services staff throughout the year.

As IT & AV Support Specialist, you must have a strong self-motivated approach, with the ability to work at pace, and the competence to deliver a first-time fix for our Birkbeck University users. The role is offered at £34,827 rising to £38,981 per year, full-time, 35 hours per week, on a rota system Monday to Friday at 8-4pm or 1-9pm, and at other times or on weekends with notice.

To succeed in this role, you should have significant previous experience of providing second-line support and working with specialist technical teams to provide solutions to our users, who are from a diverse range of cultural backgrounds and work in highly demanding environments.

Birkbeck will provide support and training on our IT systems, and development for you to build on and update your skills. However, a solid and demonstrable understanding of MS Windows and Networking (gained in a corporate environment) is essential.

The support of audio-visual equipment in a classroom environment and experience of working in higher education would also be an advantage.

If you are interested in a permanent, full-time contract, working within the Information Services team at Birkbeck – apply with us today. (See adverts for our IT & AV Support Specialist part-time role.)

Excerpt from the official job listing

See full job description from the company website.

Job Summary

As an IT & AV Support Specialist at Birkbeck, you will provide front-line and second-line support for the deployment, maintenance, and use of all computers and classroom-based equipment. Your role will involve delivering high-quality, customer-focused service to students, academic staff, and professional services staff throughout the year.

About Us

Birkbeck, University of London, is a world-class teaching and research institution located in the heart of London. Established in 1823, we offer flexible, evening study programs designed to fit around work and other commitments. Our diverse community is dedicated to academic excellence and lifelong learning.

Culture and Work Environment

At Birkbeck, we foster a collaborative and inclusive environment where innovation thrives. Our teams are committed to providing exceptional support to our academic community. We value continuous learning and professional development, ensuring that our staff have the resources and opportunities to grow.

Why Work With Us

Joining Birkbeck means becoming part of a dynamic institution that values your expertise and contributions. We offer competitive salaries, comprehensive benefits, and a supportive work environment. As an IT & AV Support Specialist, you will play a crucial role in enhancing the learning experience for our students and staff.

Key Responsibilities

• Provide front-line and second-line IT and AV support.

• Assist with the deployment, maintenance, and use of computers and classroom-based equipment.

• Deliver high-quality, customer-focused service to students, academic staff, and professional services staff.

• Work with specialist technical teams to resolve issues and deliver first-time fixes where possible.

• Support audio-visual equipment in classroom environments.

Benefits & Perks

• Competitive salary ranging from £34,827 to £38,981 per year.

• Generous annual leave and public holiday entitlement.

• Access to professional development and training opportunities.

• Pension scheme and other employee benefits.

• Supportive and inclusive work environment.

Location Insights

Located in Bloomsbury, London, Birkbeck offers easy access to public transportation and a vibrant urban environment. The campus is surrounded by cultural landmarks, libraries, and cafes, providing a stimulating atmosphere for both work and leisure.

Job Core Details Job Title IT & AV Support Specialist Location London, United Kingdom Department Information Services Employment Type Full-Time Salary Range £34,827–£38,981 per year Application Deadline [Insert Date] Disclaimer

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Birkbeck, University of London is hiring an IT & AV Support Specialist in London. The role involves providing front-line and second-line IT and AV support, assisting with the deployment and maintenance of equipment, and delivering high-quality service to students and staff. Competitive salary and benefits are offered.

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