Pearson
International Customer Services Specialist (Sri Lanka and Maldives)
Company: Pearson
Location: Colombo, Sri Lanka
Employment Type: Full-Time
Salary Range: LKR 40,000 – LKR 80,000 per month
About Pearson
Pearson is a global leader in education, committed to helping people make progress in their lives through learning. With a presence in over 110 countries, Pearson offers a wide range of educational products and services, including textbooks, digital learning platforms, and qualifications. In Sri Lanka, Pearson has established a shared service desk to support global operations, leveraging the country’s deep talent pool to manage the entire courseware lifecycle for many learners.
The Role & Responsibilities
As an International Customer Services Specialist, you will be the first point of contact for customers seeking assistance with Pearson qualifications. Your key responsibilities will include:
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Customer Support: Handle queries via phone, email, live chat, and in-person visits, providing assistance with registration, certification, and resolving complex issues related to Pearson qualifications.
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Collaboration: Work closely with colleagues in the Sales and Customer Services teams across international hubs, including the UK, Singapore, and India, to deliver globally recognized qualifications.
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Problem Resolution: Address and resolve customer concerns efficiently, ensuring a high level of satisfaction.
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Administrative Tasks: Manage customer records, process applications, and maintain accurate documentation.
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Flexibility: Occasionally work on weekends, with compensatory leave provided in mutual agreement with your manager.
What We’re Looking For
We are seeking individuals who are:
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Customer-Centric: Passionate about delivering exceptional service and creating a positive experience for all customers.
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Adaptable: Able to thrive in a dynamic environment and handle a variety of tasks.
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Collaborative: Comfortable working with colleagues across different departments and locations.
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Problem-Solvers: Equipped to address and resolve complex customer issues.
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Proficient Communicators: Strong verbal and written communication skills in English; proficiency in Sinhala or Tamil is highly desirable.
Why Join Us
At Pearson, we offer:
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Professional Growth: Access to ongoing training and development opportunities to help you excel in your role.
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Inclusive Culture: A supportive and diverse work environment where everyone can be themselves.
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Global Exposure: The opportunity to collaborate with teams across the world.
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Competitive Compensation: A salary range of LKR 40,000 – LKR 80,000 per month, commensurate with experience.
To Apply:
Please submit your CV and cover letter to [email protected] We look forward to welcoming you to the Pearson team!
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Publishing Date:18th August 2025
Job ID:DL18825020
Published :Dilani Lakmali
To apply for this job please visit pearson.jobs.