We Are Hired
Job Overview
Join Pearson as an International Customer Services Specialist in Colombo. Deliver exceptional service supporting global education qualifications. Fluency in English, Sinhala, and Tamil preferred. Full-time, on-site opportunity.
Posting date: 4th August 2025
Job Type: Full Time
Salary: 50000 LKR . 120,000 LKR
gender : Female/Male
Age : 20+
Country: Sri Lanka
Address: , Colombo ,sir Lanka
We are hiring International Customer Services Specialist person in active already above 3 years experience in Customer service background preferred on the field and salary between 50000-120000 LKR. This is a full time jobs in Colombo . check all the details given below .
| Category | Details |
|---|---|
| Job Title | International Customer Services Specialist |
| Employer | Pearson |
| Department | Customer Success / Go-To-Market |
| Location | World Trade Center, East Tower, Colombo 1, Sri Lanka |
| Workplace Type | On-site (walk-in customer support required) |
| Schedule | Full-time (45 hours per week) |
| Weekend Work | Occasionally required (with compensatory leave) |
| Industry | Education / Assessment & Qualifications |
| Job Family | Customer Success |
| Job ID | 20252 |
| Languages Required | English (mandatory), Sinhala & Tamil (highly desirable) |
| Core Responsibilities | Handling customer queries (phone, email, live chat, in-person) |
| Registration, certification, and issue resolution | |
| Cross-functional collaboration (UK, India, Singapore teams) | |
| Team Size | 22-member Customer Services team in Sri Lanka |
| Collaboration | Sales, Customer Services, and International Support Teams |
| Environment | Inclusive, supportive, and growth-oriented |
| Training | Ongoing learning and development opportunities |
| Required Skills | Communication, problem-solving, MS Word & Excel basics |
| Experience | Customer service background preferred |
| Key Qualities | Adaptability, teamwork, initiative, ability to work under pressure |
| Tech Savvy | Familiarity with contact centre tools preferred |
| Conflict Handling | Ability to resolve complex and urgent queries |
| Scripts/Targets | No scripts or unrealistic KPIs |
| Values | Diversity, equity, inclusion, accessibility |
| Employer Type | Affirmative Action / Equal Opportunity / E-Verify Employer |
| Application Assistance | TalentExperienceGlobalTeam@grp.pearson.com (for disability-related access) |
| Purpose Statement | “To help people realize the life they imagine through learning.” |
Disclaimer
Pearson is an equal opportunity employer. Only shortlisted candidates will be contacted. All applications are handled with strict confidentiality.
How To Apply For This Jobs Vacancy
To apply for this job please visit pearson.jobs.