Information Coordinator

Information Coordinator

• Company website link: https://www.alberta.ca

• Company name: Government of Alberta

• Location: Edmonton, AB

• Postal Code: T5J 4G8

• Region: Alberta

• Company Office local Address: 10800 97 Ave NW, Edmonton, AB, Canada

• Contact info: +1 780-427-2711

• Email address: hr@gov.ab.ca

• Country: Canada

• Job Type: Full-time

• Job Average Salary rate: CAD 58,000 – 72,000 yearly

• Currency: CAD

Job description

Job Information
Job Title: Information Coordinator
Job Requisition ID: 75727
Ministry: Justice
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: One (1) permanent and one (1) temporary positions
Scope: Open Competition
Closing Date: October 3, 2025
Classification: Administrative Support 6 (016ASA)
Salary: $2,073.50 to $2,549.41 bi-weekly ($54,118 – $66,539/year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.

Within the Court and Justice Services (CJS) Division, the Resolution Support Centre is the “come in” of the service delivery model, focusing on providing consistent information to Albertans in person, by telephone, or by email and will result in improved client access to the legal information & resources best suited to their situation, improved client experience, and an emphasis on front-end resolution of the legal issues Albertans experience. It is expected that this service delivery model will result in a decrease in the number of Albertans using the courts as a method of conflict resolution.

To learn more about Court and Justice Services please follow the link at: https://www.alberta.ca/court-and-justice-services.aspx
Role Responsibilities

Are you looking for an exciting opportunity to apply your understanding of court procedures and the law to help Albertans increase their access to the legal system? Come join our Resolution Support Centre Team and provide exceptional service to Albertans while continuing to expand your knowledge of the law!

Under the direction of the Team Lead, Information Services, you will be a “front line” representative of Alberta Justice. You will provide reliable and current information to Albertans, including self-represented litigants who do not have the assistance of a lawyer.

Your role will involve, but is not limited to:
• Providing information and documentation about CJS programs and services to internal and external stakeholders via phone, in-person, and email.
• Providing information and referrals regarding alternatives to court action, including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services), other GOA departments, NGOs, and local resources.
• Assisting clients in determining sources and location of general and legal information, such as court processes, program policies, and legislation.
• Reviewing and filing of court documents in accordance with the Alberta Rules of Court, federal and provincial statutes, policy directives and procedure manuals.
• Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.

As the ideal candidate, you will bring:
• Strong communication skills to build relations with stakeholders, staff, and Albertans.
• Exceptional skills in de-escalating stressful situations and the ability to remain calm and composed when dealing with difficult situations and behaviours.
• Strong organizational skills to handle the volume and complexity of the work in a detail-oriented manner.
• The ability to work independently and contribute to a team environment, sharing information and workload.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

To be successful in this role and working environment, you must be able to demonstrate the following competencies:
• AGILITY: You take advantage of opportunities to change how work is done to better anticipate obstacles and improve service. You also anticipate changing environmental demands and change behaviour accordingly.
• SYSTEMS THINKING: You consider the inter-relationships among different aspects of an approach including how they related to other programs and areas.
• DEVELOP NETWORKS: You proactively build networks, connecting and building trust in relationships with different stakeholders.
• BUILD COLLABORATIVE ENVIRONMENTS: You contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• CREATIVE PROBLEM SOLVING: You ask questions to get a deeper understanding of the present issue, looking for ways to improve activities and results by doing something that may be new and different in the organization.
• DRIVE FOR RESULTS: You identify ways to exceed performance expectations, identifying potential efficiencies, different ways of working or opportunities to contribute to the work of others.

Qualifications

Required: A high school diploma and four (4) years of related experience in the legal field or environment are required. A combination of legal experience and experience supporting or assisting various clients may also be considered.

Examples of related experience that will be considered include:
• Legal Assistants and Paralegals.
• Court or Judicial Clerks and Assistants.
• Experience with various areas of law, court processes, and procedures in a judicial or legal field or environment (e.g., law firm, correctional services, etc.)

Equivalencies will be considered on the basis of:
• One year of directly related experience for one year of education, or
• One year of directly related education for one year of experience.

Assets
Preference will be given to candidates with the following:
• Related post-secondary education in the legal field.
• Knowledge of the Alberta Rules of Court.
• Knowledge of the different areas of law and all levels of court processes and procedures (e.g. civil, family, criminal, traffic, landlord, etc.).
• Experience demonstrating conflict resolution.
• Experience supporting or assisting vulnerable populations, demonstrating crisis intervention/management skills.
• Experience with Microsoft Office applications such as Word, Excel, Access, and SharePoint.
• Experience with a Customer Relationship Management (CRM) system.
• Fluent written and oral communication skills in French.

All candidates must complete a typing test before submitting an application. A typing speed of at least 40 WPM is required.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Position Information:
• Positions Available: One (1) permanent full-time position and one (1) temporary full-time position with an end date of June 6, 2026
• Location: John E. Brownlee Building, Edmonton
• Hours of Work: Monday to Friday, 7.25 hours a day and 36.25 hours a week
• This position involves heavy lifting of boxes up to 25 lbs., as well as long periods of standing or sitting.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees:
• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) – https://www.pspp.ca.
• Alberta Public Service Benefit Information – https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development – https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.

“Excerpt from the official job listing”

See full job description from the company website.

Job Summary

The Information Coordinator plays a vital role in managing, organizing, and disseminating key data within government departments. This position ensures accuracy, accessibility, and compliance with policies while supporting decision-making processes and improving information flow to internal teams and external stakeholders.

About Us

The Government of Alberta is committed to serving the public by delivering programs, services, and policies that enhance the lives of Albertans. As a cornerstone of Canada’s democratic system, it focuses on creating sustainable growth, transparent governance, and responsive public services. Through innovation and collaboration, Alberta strives to address evolving challenges, improve community well-being, and support economic and social development. Working here means contributing to impactful initiatives that shape the province’s future.
https://www.alberta.ca

Culture and Work Environment

The Government of Alberta fosters a collaborative, inclusive, and forward-thinking workplace that values diversity and continuous improvement. Teams work together to deliver high-quality public services, share knowledge, and solve challenges effectively. Employees enjoy a culture of respect, innovation, and professional development, empowering them to grow while serving the community with integrity.

Why Work With Us

Joining the Government of Alberta means contributing to meaningful change and public value. Employees have opportunities to influence policies, develop skills, and advance their careers while enjoying stability, competitive benefits, and a supportive environment. This is a place where your work makes a measurable difference to society.

Key Responsibilities

• Manage and organize departmental information and documentation.

• Ensure compliance with data policies and information governance standards.

• Support data sharing and reporting across multiple departments.

• Coordinate information requests and ensure timely responses.

• Assist in the development of information management strategies and tools.

Key Qualifications

• Post-secondary education in information management, communications, or a related field.

• Strong organizational, analytical, and communication skills.

• Experience with information systems, data governance, and records management.

• Ability to work collaboratively and manage multiple priorities.

• Knowledge of public sector policies and procedures is an asset.

Benefits & Perks

• Competitive salary and comprehensive health benefits.

• Generous pension and retirement plans.

• Opportunities for career growth and continuous learning.

• Flexible work arrangements and work-life balance support.

• Inclusive and diverse work environment.

Location Insights

Edmonton, the capital of Alberta, is a dynamic city with a strong economy, cultural diversity, and excellent quality of life. The city offers vibrant urban living, affordable housing, and proximity to natural landscapes, making it an attractive place to build a public service career.

Job Overview Table Category Details Job Title Information Coordinator Company Government of Alberta Location Edmonton, AB, Canada Salary CAD 58,000 – 72,000 yearly Job Type Full-time Common 5 Interview Questions and Tips

How do you ensure data accuracy and compliance? (Show practical examples and tools used.)

Describe a time you improved an information process. (Highlight measurable outcomes.)

How do you manage competing priorities? (Demonstrate time management skills.)

What tools have you used for data management? (Mention relevant software or platforms.)

Why do you want to work in public service? (Connect personal motivation to public value.)

Market-Based Salary Overview and Analysis

The average annual salary for an Information Coordinator in Alberta ranges from CAD 58,000 to CAD 72,000, depending on experience, qualifications, and responsibilities. Public sector positions typically offer comprehensive benefits, job stability, and growth opportunities, making them competitive compared to private-sector roles. Salaries may increase with advanced expertise and leadership roles.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Government of Alberta is hiring for the Information Coordinator role in Edmonton, Canada. Learn about the job details, qualifications, salary, and application process to join Alberta’s public service team.

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