Individual Support Worker

Individual Support Worker

• Company website link: https://www.alberta.ca

• Company name: Government of Alberta

• Location: Edmonton, AB

• Postal Code: T5J 0G5

• Region: Alberta

• Company Office local Address: 10800 97 Avenue NW, Edmonton, AB

• Contact info: +1 780-427-2711

• Email address: info@gov.ab.ca

• Country: Canada

• Job Type: Full-Time

• Job Average Salary rate: CAD 48,000 – CAD 62,000 yearly

• Currency: CAD

Job description

Job Information
Job Title: Individual Support Worker – Wages
Job Requisition ID: 75272
Ministry: Assisted Living and Social Services
Location: Edmonton and Calgary
Full or Part-Time: Part-time
Hours of Work: 38.75 hours per week
Permanent/Temporary: Temporary Wages
Scope: Open Competition
Closing Date: October 1, 2025
Classification: Individual Support Worker 1 and 2
Salary: ​$21.20 to $24.37 per hour (ISW1)
$22.41 to $25.77 per hour (ISW2)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.

The Ministry of Assisted Living and Social Services provides supports for families and communities, and helps Albertans access disability services, financial supports, services for the homeless, and other social-based programs. The ministry supports Albertans through a person-centred, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families.

Residential and Support Services – Edmonton
Residential and Support Services (RSS) is grounded in person-centered values and philosophy, fostering environments that enhance the spirit, mind, and body of individuals with developmental disabilities. RSS provides 24-hour care to adults and seniors with developmental and physical disabilities.

RSS is comprised of eight Community Homes, including one respite home, located throughout the city of Edmonton. Each residence is licensed to accommodate up to seven individuals.

Graduated Supports – Calgary
Graduated Supports delivers personalized care to individuals with developmental disabilities through a dedicated team of skilled and compassionate professionals. We foster inclusive, meaningful relationships at home and within the community, empowering individuals to flourish throughout every stage of life.

Our culture of care is the foundation of everything we do, embracing every staff member and individual alike, and reflected in every action, interaction, and day-to-day experience. Graduated Supports is a facility with four homes on-site, licensed to accommodate up to six individuals each.

For more information about Assisted Living and Social Services, visit our website: https://www.alberta.ca/assisted-living-and-social-services
Role Responsibilities

If you enjoy diversity and appreciate high quality of individual care delivery, this may be the position for you!

You will be responsible to assist Individuals with intellectual disabilities, physical disabilities and high complex medical needs to meet their essentials and interests. Working within a variety of home settings (24/7), the position focuses on providing individual-centered supports, using a holistic approach, to achieve optimum levels of personal fulfillment, independence, quality of life and community inclusion.

As the successful candidate you will be involved in activities/outings, administering medications, assisting with activities of daily living (personal care, bathing, toileting, grooming, etc.), attending appointments, preparing meals, communication with families/guardians, interactions with community stakeholders, and general housekeeping duties.

You will respect the individuality of each person served and treat all with dignity. Individual Support Workers demonstrate professionalism, take initiative, communicate effectively and utilize problem solving skills. The role requires manual dexterity and the ability to move and transfer Individuals.

To be successful in this position you must have a strong commitment to work in a team setting; contributing to a positive healthy and respectful work environment. As an Individual Support Worker, you are required to use computers and technologies daily for operations.

Please click on this ISW1 / ISW2 to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
• Agility: you will need to provide results in a complex, diverse and changing environment.
• Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.
• Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.
• Build Collaborative Environments: you will establish and maintain business relationships with clients, encourage or facilitate discussions and build long lasting relationships.
• Develop Networks: you will seek out input from a wide range of internal and external stakeholders to solve complex problems and provide the best solutions.
Systems Thinking:you will consider the whole system when developing, evaluating and implementing process and technology change.
• Creative Problem Solving: Have the ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Individual Support Worker 1:
• High school diploma and six months of experience working in group living, residential care, or related setting.

Individual Support Worker 2:
• High school diploma and one year of experience working in group living, residential care, or related setting.

Equivalency for both:
Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education

Assets (for both):
• Post-secondary education in a related field (e.g. nursing, Health Care Aide)
• Experience working with individuals with disabilities or vulnerable populations.
• Current, up-to-date Canadian First Aid Certification is highly recommended
• Experience with personal care and mobility assistance (e.g. lifts, wheelchairs, transfers)
• Experience administering medications

To be successful in this role you will need strong verbal and written communication skills.

The job requires a high level of physical fitness due to non-ambulatory and fully dependent population being served. Lifting and transferring of children is part of the regular daily duties. The successful candidate(s) must be able to work all shifts including days, afternoons, awake overnights, weekends and called in on short notice.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes
• Hours of work are 38.75 hours weekly
• Casual Wage positions to be filled. Location: Edmonton, AB and Calgary, AB
• These positions involve shift work and will require lifting and moving of individuals and equipment.
• The successful candidate(s) must be able to work all shifts including days, afternoons, awake overnights, weekends and called in on short notice if needed.
• This role requires that you have a valid Class 5 Driver’s License and access to a reliable vehicle.
• Candidates must be eligible to work in Canada. A current work visa is required.
• Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
• Prescreening questions will need to be completed as part of your application process for this competition. As part of the selection process candidates may be invited to a telephone and/or written assessment prior to an interview. Please ensure you provide a current email address in your resume.

In order to accurately reflect your related experience/education, in your resume please include dates (including months and years) associated with all education and work experience.

For employment:
Please indicate whether your work experience is casual, part-time or full-time.
Example: CYCW Worker, Jan 2018 – June 2021, Part-time (three 8 hrs. shifts/week).

For any Post-Secondary Education:
Please specify your major and length of program, the educational institution, and the year you graduated.
Examples:
• Bachelor of Arts, major in Psychology, University of Alberta, 2009
• Rehabilitation Studies Diploma (1 year), Red Deer College, 2017

Links and information on what the GoA have to offer to prospective employees.
• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) – https://www.pspp.ca.
• Alberta Public Service Benefit Information – https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development – https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.

“Excerpt from the official job listing”

See full job description from the company website.

Job Summary

As an Individual Support Worker, you will provide essential assistance to clients, promoting their independence, dignity, and well-being. This role involves direct support, advocacy, and collaboration to ensure individuals receive the care and services they need to thrive in their daily lives and community environments.

About Us

The Government of Alberta is committed to improving the quality of life for its citizens by delivering accessible, inclusive, and impactful public services. We focus on building strong communities, supporting individuals, and creating opportunities that enhance well-being across the province. Our work reflects integrity, accountability, and a dedication to public service excellence.

Culture and Work Environment

We foster a supportive, inclusive, and collaborative environment that values diversity and compassion. Our teams work together with respect and purpose, empowering employees to contribute meaningfully while achieving professional growth and maintaining a balanced work-life dynamic.

Why Work With Us

Working with the Government of Alberta offers the chance to make a lasting difference in people’s lives. We provide career stability, meaningful responsibilities, professional development opportunities, and a supportive workplace where your contributions directly impact individuals and communities.

Key Responsibilities

• Provide direct support to individuals with daily living activities.

• Assist clients in achieving personal goals and maintaining independence.

• Develop and implement individualized support plans.

• Communicate and collaborate with families, caregivers, and service providers.

• Monitor progress, document care, and report concerns promptly.

Key Qualifications

• Diploma or certificate in social services, healthcare, or a related field.

• Experience supporting individuals with disabilities or special needs.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Knowledge of care plans, safety protocols, and community resources.

Benefits & Perks

• Comprehensive health, dental, and vision coverage.

• Paid vacation, sick leave, and pension plan.

• Professional development and ongoing training.

• Flexible scheduling options.

• Supportive and inclusive workplace culture.

Location Insights

Edmonton, Alberta, offers a vibrant mix of culture, career opportunities, and community engagement. With excellent healthcare, education, and recreational amenities, the city provides an ideal setting for professionals seeking both career growth and quality of life.

Job Overview Table Category Details Position Individual Support Worker Company Government of Alberta Location Edmonton, AB, Canada Salary Range CAD 48,000 – 62,000 yearly Type Full-Time Common 5 Interview Questions and Tips

Describe your experience supporting individuals with diverse needs. (Share real examples.)

How do you build trust with clients and families? (Highlight empathy and communication.)

How do you respond to challenging behaviors? (Demonstrate problem-solving.)

What strategies do you use to promote independence? (Show client-focused thinking.)

Why do you want to work in public service? (Connect your values to the organization.)

Market-Based Salary Overview and Analysis

Individual Support Workers in Alberta typically earn between CAD 45,000 and CAD 65,000 annually. Salaries vary based on qualifications, experience, and specific responsibilities. Government roles often offer comprehensive benefits, pension plans, and job security, making them competitive compared to private-sector support service positions.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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