Host

Job Title

Reception Agent

Company website link – https://www.movenpick.com
Company name – Mövenpick Hotels & Resorts
Location – Muscat, Oman
Postal Code – 133
Region – Muscat Governorate

Company Office local Address – Ghala Heights, Muscat, Oman
Contact info – +968 24-000000
Email address – careers.muscat@movenpick.com

Country – Oman
Job Average Salary rate – OMR 300-400 monthly (depending on experience)
Currency – Omani Rial (OMR)

Job description

Host
You are the beginning of an exceptional guest experience. As a Host, you will make our guests Feel Welcome from the moment they arrive!
What you will be doing:

Consistently offer a professional and friendly greeting, and provide engaging service
Assist guests regarding food and beverage menu items in an informative and helpful way
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage

Excerpt from the official job listing

See full job description from the company website.

Job Summary

You will welcome guests, manage check-in/out, resolve requests, coordinate with departments for smooth operations, maintain records and deliver exceptional customer care to uphold Mövenpick’s standards.

About us

Mövenpick Hotels & Resorts operates luxury boutique hotels and resorts globally, bringing Swiss quality and locally inspired experiences. In Muscat, we blend Omani hospitality with refined services, offering vibrant dining, stylish lodging, and memorable guest moments. We invest in people, craftsmanship, and sustainability to deliver value for both guests and team members.

Culture and Work Environment

We foster collaboration, mutual respect, and continuous learning. Staff members work in a supportive setting that encourages initiative, diversity, and professional development. Our workplace rewards reliability, attention to detail, and genuine care for guests and colleagues alike.

Why Work With Us

You’ll gain exposure to international hospitality standards, enjoy structured growth paths, and participate in training programs. We recognize performance and support work-life balance. Your efforts directly contribute to remarkable guest experiences and a reputable brand.

Key Responsibilities

• Greet and register guests upon arrival, ensuring efficient check-in/out processes
• Respond promptly to guest enquiries, concerns, and service requests
• Maintain accurate reservation and room assignment records
• Coordinate with housekeeping, maintenance, and F&B to meet guest expectations
• Handle payments and billing in accordance with hotel policies and procedures

Key Qualifications

• High school diploma or equivalent; hospitality or hotel management qualification preferred
• Strong verbal and written communication skills in English; additional languages advantageous
• Previous front desk or guest reception experience desirable
• Proficiency with property management systems or hotel reservation software
• Customer-focused attitude, attention to detail, and ability to multitask under pressure

Benefits & Perks

• Competitive salary with performance incentives
• Employee accommodation or housing allowance
• Meals and staff discounts at hotel facilities
• Medical insurance coverage
• Opportunities for internal promotion and skill development

Location Insights

Muscat offers a blend of contemporary life and rich cultural heritage. The city boasts modern infrastructure, beautiful coastline, vibrant souqs, and a growing hospitality scene. Living costs are moderate, and expats often enjoy a comfortable lifestyle with access to quality amenities.

Summary Table Category Details Position Reception Agent Location Mövenpick, Muscat, Oman Salary OMR 300-400 monthly (approx.) Key Skills Communication, guest service, reservations, billing Benefits Housing or allowance, staff meals & discounts, insurance, career growth Common 5 Interview Questions and Tips

What is your approach to handling difficult guests?
Tip: Describe a calm, solution-oriented response with empathy.

How do you prioritize tasks during busy check-in/out times?
Tip: Show time management skills, teamwork, and ability to stay organized under pressure.

Can you describe a time you went above-and-beyond to serve a guest?
Tip: Provide a specific example, showing initiative and attention to guest satisfaction.

Are you familiar with property management systems or reservation software?
Tip: Mention any systems you’ve used and your capacity to quickly learn new tools.

How do you ensure accuracy when handling payments and billing?
Tip: Discuss your attention to detail, verification steps, and integrity.

Market-Based Salary Overview and Analysis

Salaries for Reception Agents in Muscat generally range between OMR 280-450/month, depending on hotel class, experience, and benefits. Five-star luxury properties like Mövenpick often offer higher wages plus perks. Lower-end or budget hotels may offer less but fewer benefits. Negotiation is common when you have relevant experience or multilingual skills.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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