Help Desk Technician Alaska Jobs

Help Desk Technician – Alaska

Job Details

• Company: SteelGate LLC

• Location: Anchorage, AK, United States (Ft. Richardson/Wainwright)

• Employment Type: Full-Time

• Security Clearance: Must possess and maintain Secret clearance

• Salary: Competitive, based on experience

Key Duties

SteelGate LLC is seeking a Help Desk Technician to provide critical IT support for the US Army Reserves across the Pacific theater. In this role, you will manage end-user devices, troubleshoot hardware and software issues, and ensure seamless access to network systems including SIPR, NIPR, CENTRIX, and STAMIS. Key responsibilities include:

• Supporting, configuring, and testing IT equipment and peripherals according to standard procedures.

• Conducting application and data migrations, including installations, moves, and reconfigurations.

• Troubleshooting connectivity, server, and software issues, including Active Directory and USARC-specific applications.

• Collaborating with network engineers, local help desks, and OEMs to resolve technical challenges.

• Conducting site surveys, pre-installation checks, and verifying remote access setups.

• Providing end-user training and maintaining documentation in ticketing systems like Altiris/Remedy.

Requirements

• 5–7 years of IT support experience in mixed environments (SIPR, NIPR, CENTRIX, STAMIS).

• DoD 8570 IAT Level II Compliance: Security+ with CE certification.

• Strong technical knowledge of servers, mobile devices, A/V equipment, and IT troubleshooting.

• Familiarity with OS delivery tools (Altiris DS, SCCM) and command-specific applications (RCAS, RLAS, DMO, ITRS, iPerms, DTS).

• Excellent verbal and written communication skills.

• Ability to work independently and collaboratively in fast-paced environments.

Pay & Benefits

• Competitive compensation reflective of experience.

• Comprehensive benefits including health, dental, and vision coverage.

• Retirement plan options and paid time off.

• Professional development and training opportunities.

About SteelGate LLC

SteelGate LLC is a CVE-certified SDVOSB specializing in complex IT and operational solutions for the Department of Defense. With offices in Sterling, VA; Augusta, GA; and Oahu, HI, SteelGate supports clients at 26 sites across 10 countries. We value diversity, inclusion, and creating an empowering environment where employees can make meaningful contributions. Learn more at www.steelgatellc.com.

External Link

See full job details on the company site