Gym Receptionist (Membership Specialist)

Job description For Gym Receptionist (Membership Specialist)

We are seeking a friendly and professional Gym Receptionist (Membership Specialist) to join our dynamic team at our Sharjah location. The ideal candidate will be the first point of contact for gym members and visitors, ensuring a welcoming and efficient membership experience. This role combines excellent customer service with administrative skills to support the smooth operation of our facility.

Responsibilities:
– Greet and welcome gym members and visitors warmly, providing them with excellent customer service.
– Handle membership inquiries, registrations, renewals, and cancellations with accuracy and professionalism.
– Manage the front desk operations including answering phones, responding to emails, and scheduling appointments.
– Maintain and update membership records and database accurately.
– Promote gym services and membership plans to potential and existing members to boost retention and sales.
– Assist visitors with facility information and guide them through gym orientation if needed.
– Handle cash and process payments for memberships and other services securely.
– Coordinate with gym trainers and management to ensure seamless communication and customer satisfaction.
– Resolve member complaints and issues promptly and escalate when necessary.

– Previous experience in customer service, preferably in a gym or recreational facility environment.
– Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
– Strong organizational and administrative skills with attention to detail.
– Ability to handle multiple tasks efficiently in a fast-paced environment.
– Basic computer proficiency, including MS Office and membership management software.
– Fluency in English is required; knowledge of Arabic is an advantage.
– Positive attitude, problem-solving skills, and a team player mindset.
– Flexibility to work in shifts including weekends and public holidays as required. Disclaimer: This job listing is published by the employer. We Are Hired Applications must be submitted via the official employer careers page using the "Apply" button below. We do not collect payments, application fees, or personal data from job seekers.