Guest Service Agent (GSA)

Guest Service Agent (GSA)

• Company Website Link: https://timeasmahotel.com
• Company Name: TIME Asma Hotel
• Location: Dubai, United Arab Emirates
• Company Office Local Address: Sheikh Zayed Road, Dubai, UAE
• Country: United Arab Emirates
• Job Average Salary Rate: AED 3,500–AED 5,500 per month
• Currency: AED

Job description

Job Description For Guest Service Agent (GSA)(HOZ20047) in Dubai United Arab Emirates,United Arab Emirates UAE. Ensures incoming guests are given the highest possible personal service. Maintains effective communication with all related departments to ensure smooth service delivery. Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure. Greets guests on their arrival ensuring they feel expected and welcome. Ensures the guest receives the accommodation he/she is expecting. Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries. Deals swiftly, efficiently and sensitively to guest complaints and follows through. Checks regularly the Front Desk e-mail and replies to internal and external inquiries. Maintains awareness of guest profile through the PMS guest history. Using computerized Front Office system, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges. Receives payments by cash, credit card or account, adhering to the company Credit Policy at all times. Accurately administers Front Desk Clerical systems and procedures. Provides currency exchange services. Balances accounts of day’s business at end of shift. Comply with all laid down systems and procedures. Records all instances of refused business, with reasons of refusal. Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy. To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors. Promotes the hotels outlets and special events at all times. 

Excerpt from the official job listing

See full job description from the company website.

Job Summary

The Guest Service Agent ensures smooth check-in and check-out processes, assists guests with inquiries, and maintains high-quality customer service standards. This role supports front desk operations and enhances overall guest satisfaction and experience.

About Us

TIME Asma Hotel offers a modern, comfortable hospitality experience in the heart of Dubai. Committed to exceptional service, we provide personalized guest experiences, combining luxury with convenience. Our team focuses on creating welcoming environments for both travelers and professionals. Learn more at https://timeasmahotel.com.

Culture and Work Environment

Our hotel fosters a collaborative, supportive, and professional environment. Employees enjoy teamwork-driven operations, continuous learning, and opportunities to engage with diverse international guests while upholding high service standards.

Why Work With Us

Working at TIME Asma Hotel offers career growth, professional skill development, and direct engagement in delivering quality hospitality services. Employees benefit from a structured environment that values dedication, reliability, and guest-centric service.

Disclaimer

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