Guest Relation Officer ( Female Receptionist

Job description For Guest Relation Officer ( Female Receptionist

Position: Guest Relation Officer ( Female ) & Receptionist

Minimum Requirements:
• Minimum 3-5 years of experience in Dubai
• Gender: Female

Responsibilities:
• Provide exceptional service to guests by anticipating their needs and addressing any concerns.
• Handle guest check-ins and check-outs efficiently.
• Assist guests with inquiries regarding hotel services, reservations, and local attractions.
• Ensure guest satisfaction by resolving complaints promptly and professionally.
• Coordinate with other departments to fulfill guest requests and ensure smooth operations.
• Maintain up-to-date information on room rates, current promotions, offers, and packages.
• Collect guest feedback during their stay and upon departure.
• Strong knowledge of front office operations, including room divisions, check-in/check-out, reservations, online bookings, and hotel reviews.
• Check on VIP reservations and complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain all guest folios as instructed and note necessary guest likes and dislikes in the appropriate fields on their profile.
• Coordinate with housekeeping for the clearing of rooms.

Job Type: Full-time
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