Guest Experience Expert (Part Time)

Guest Experience Expert (Part Time) Marriott International – The Ritz-Carlton South Beach, Miami Beach, FL, United States

Marriott International is a global leader in hospitality, renowned for delivering world-class service and unforgettable experiences across its portfolio of award-winning properties. At The Ritz-Carlton South Beach, we focus on creating moments that leave a lasting impression for every guest. Learn more at www.marriott.com.

Job Details

• Position: Guest Experience Expert (Part-Time)
• Company: Marriott International – The Ritz-Carlton South Beach
• Location: 1 Lincoln Road, Miami Beach, FL, United States
• Type: Part-Time, Non-Management
• Schedule: Flexible part-time hours, on-site
• Job Category: Rooms & Guest Services Operations

Key Duties

As a Guest Experience Expert, you will play a pivotal role in ensuring every guest feels welcomed and valued. Core responsibilities include:

• Delivering personalized service, assisting guests throughout their stay, and responding to requests with professionalism and care.
• Handling operational tasks such as check-ins, check-outs, report completion, and coordinating guest services.
• Providing guidance on local attractions and experiences, enhancing the overall stay.
• Maintaining a professional appearance and following all company policies and safety procedures.
• Performing light physical tasks, including moving and handling objects up to 10 pounds, standing, walking, or sitting for extended periods as needed.

Requirements

• High school diploma or GED equivalent preferred.
• No prior experience required; all training provided on-site.
• Ability to work a flexible part-time schedule and adapt to dynamic guest service needs.
• Strong communication and interpersonal skills with a guest-focused mindset.
• Commitment to professionalism, discretion, and adherence to company standards.

Pay & Benefits

• Competitive hourly wage for part-time team members.
• Hands-on training in luxury hospitality and guest service excellence.
• Opportunity to work in a globally recognized brand and grow within Marriott International.
• Exposure to The Ritz-Carlton Gold Standards, Service Values, and Employee Promise.
• Work in a supportive and inclusive environment that values creativity, thoughtfulness, and teamwork.

About Us

The Ritz-Carlton, part of Marriott International, sets the global standard for luxury hospitality. Known for delivering exceptional guest experiences, we empower our team to create memorable moments through creativity, compassion, and attention to detail. Our culture emphasizes learning, growth, and a shared commitment to excellence.

See full job details on the company site

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