Front Office Assistant – General Surgery

Front Office Assistant – General Surgery

Company: Florida Medical Clinic Orlando Health
Location: Wesley Chapel, FL, United States

Job Details

• Position: Front Office Assistant – General Surgery

• Company: Florida Medical Clinic Orlando Health

• Location: Wesley Chapel, FL (also requires travel to Zephyrhills, FL)

• Employment Type: Full-Time

• Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Key Duties

The Front Office Assistant plays a crucial role in supporting day-to-day operations in the General Surgery department. Responsibilities include managing patient registration, scheduling appointments, and handling phone inquiries while ensuring efficient patient flow. The role requires assisting with patient referrals and coordinating medical records requests according to clinic policies. Key functions include:

• Scheduling patient appointments and verifying pre-certifications and authorizations when needed

• Collecting and maintaining accurate patient demographic and insurance information

• Processing and distributing medical records following departmental and Orlando Health guidelines

• Utilizing office technology and equipment efficiently, including phone systems

• Ensuring compliance with clinic policies, standards, and value statements

• Providing professional and courteous interactions with patients, families, and staff

• Supporting billing, quality assurance, and administrative processes as required

Requirements

• Education: High school diploma or equivalent

• Experience: Minimum of six months in clerical, administrative, or customer service roles

• Skills: Strong organizational, communication, and multitasking abilities; proficiency with office equipment and scheduling systems

• Other: Ability to travel between Wesley Chapel and Zephyrhills locations as needed, maintain punctual attendance, and follow compliance and patient privacy standards

Pay & Benefits

Florida Medical Clinic Orlando Health offers a comprehensive benefits package designed to support personal and professional growth, including:

• Medical, dental, vision, and virtual care coverage

• Tuition reimbursement and leadership development programs

• Retirement plan with employer match up to 5%

• Paid parental leave, PTO, and flexible leave options

• Family support benefits, including fertility, adoption, backup care, and pet insurance

About Us

Florida Medical Clinic Orlando Health is committed to delivering exceptional healthcare services across multiple specialties, ensuring patients receive compassionate and coordinated care. With a focus on professional growth, wellness, and patient-centered care, the clinic fosters a supportive environment for both staff and patients. Learn more at Orlando Health.

See full job details on the company site