Below Zero London Limited
Floor Manager – Below Zero London Limited – London
Introduction
Below Zero London Limited is seeking an experienced and motivated Floor Manager to oversee operations in their London venue. This role is primarily evening-based and can be offered as full-time or part-time. The ideal candidate will ensure smooth day-to-day operations, lead a dynamic team, and deliver exceptional customer experiences in a fast-paced environment.
About Below Zero London Limited
Below Zero London Limited operates a modern and vibrant venue in London, offering unique dining, entertainment, or hospitality experiences. The company’s mission is to deliver outstanding service while creating a welcoming and engaging atmosphere for every guest. Their culture emphasizes teamwork, professionalism, and a commitment to high standards of service.
Staff are encouraged to contribute ideas, develop leadership skills, and take pride in providing memorable experiences for customers. With a strong focus on operational excellence, Below Zero London Limited provides employees with opportunities to grow, gain managerial experience, and work within a supportive team environment.
The Role & Responsibilities
As Floor Manager, you will be responsible for overseeing the floor operations, supervising staff, and ensuring that every guest enjoys an exceptional experience. This position requires leadership, organizational skills, and the ability to make real-time decisions during busy periods.
Team Leadership
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Supervise Staff
Lead, motivate, and support the team to deliver high-quality service and maintain operational standards. -
Training and Development
Coach team members, provide guidance on procedures, and assist with onboarding new staff. -
Conflict Resolution
Address staff concerns or performance issues constructively to maintain a positive work environment.
Customer Service
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Ensure Exceptional Guest Experience
Monitor the floor to ensure guests receive attentive, friendly, and professional service. -
Handle Customer Queries and Complaints
Resolve issues promptly, maintaining guest satisfaction and upholding the company’s reputation.
Operational Management
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Oversee Daily Operations
Manage opening, closing, and shift procedures, ensuring smooth service flow. -
Monitor Health, Safety, and Compliance
Ensure adherence to company policies, safety regulations, and industry standards. -
Stock and Inventory Support
Assist with monitoring stock levels, replenishment, and ensuring equipment or supplies are available.
Qualifications
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Experience in Hospitality or Retail Management
Proven track record in supervising staff and managing floor operations. -
Leadership Skills
Ability to motivate a team, make decisions under pressure, and resolve conflicts effectively. -
Customer Service Excellence
Strong focus on delivering exceptional experiences and addressing guest needs proactively. -
Organizational Abilities
Capable of managing multiple tasks simultaneously while maintaining attention to detail. -
Communication Skills
Effective verbal and written communication with staff, management, and customers. -
Professionalism and Reliability
Dependable, punctual, and committed to maintaining operational and service standards.
Role Duties and Benefits
Key Duties
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Lead and supervise the floor team during shifts.
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Ensure excellent customer service and resolve issues effectively.
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Support training and development of team members.
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Oversee shift operations, including opening and closing procedures.
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Monitor stock levels and operational readiness.
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Maintain compliance with health, safety, and company policies.
Benefits
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Competitive Pay (£24–£25 per hour)
Reflecting leadership responsibilities and operational oversight. -
Flexible Scheduling
Evening-focused shifts with options for part-time or full-time arrangements. -
Professional Development
Opportunities to enhance leadership, customer service, and operational management skills. -
Dynamic Work Environment
Engage with a motivated team in a fast-paced, vibrant venue. -
Impactful Role
Play a key role in delivering excellent customer experiences and supporting team success.
What We’re Looking For
Below Zero London Limited seeks individuals who are proactive, professional, and customer-focused:
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Strong Leader
Confident in supervising staff, making decisions, and guiding the team effectively. -
Customer-Oriented
Committed to ensuring every guest receives a high standard of service. -
Organized and Efficient
Able to manage floor operations, multitask, and maintain quality standards under pressure. -
Professional and Dependable
Maintains high standards of conduct, reliability, and punctuality. -
Flexible and Adaptable
Comfortable working evenings and adjusting to operational needs or challenges.
Why Join Us
Working as a Floor Manager at Below Zero London Limited offers the opportunity to combine leadership, operational management, and customer service in an exciting environment. The role provides competitive pay, flexible scheduling, and the chance to work with a motivated team dedicated to delivering exceptional guest experiences.
The company values professional growth, collaboration, and initiative, allowing employees to develop leadership skills, gain hospitality management experience, and progress within the organization. Joining Below Zero London Limited means contributing to a high-performing, dynamic team while shaping memorable experiences for customers.
Final Thoughts
If you are an experienced, motivated, and customer-focused professional, the Floor Manager role at Below Zero London Limited offers a rewarding opportunity to lead a team and deliver excellence in a lively, evening-focused environment.
Apply Now
Take the next step in your hospitality career and join Below Zero London Limited in London as a Floor Manager, where you can lead a team, enhance operational efficiency, and ensure outstanding guest experiences.
Published :Dilani Lakmali
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