Customer Team Member

Customer Team Member

• Company website link – https://www.coop.co.uk

• Company name – Co-op Company

• Location – Liverpool, United Kingdom

• Postal Code – L1 4AF

• Region – North West England

• Company Office local Address – Co-op Food, 35 Bold Street, Liverpool, L1 4AF

• Contect info – +44 151 204 5600

• email address – recruitment@coop.co.uk

• Country – United Kingdom

• Job Average Salary rate – £10.90–£11.50 per hour

• Currency – GBP

Job description

Customer Team Member
Location: Booker Avenue, Mossley Hill, Liverpool, L18 9SB
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This role involves working in our instore bakery

Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do
• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

“Excerpt from the official job listing”

See full job description from the company website.

Job Summary

This Customer Team Member role focuses on providing friendly service, keeping shelves stocked, and supporting daily store operations. You will help create a positive shopping experience for customers while working collaboratively with colleagues to maintain store standards.

About Us

Co-op Company is a leading UK retailer with a long-standing commitment to communities, fairness, and sustainability. In Liverpool, we deliver essential goods and everyday convenience while staying true to cooperative values. We balance commercial success with social responsibility, ensuring our members and customers receive quality service supported by ethical business practices.

Culture and Work Environment

We promote a collaborative environment built on respect, inclusion, and accountability. Our teams value open communication, shared responsibility, and fairness. We invest in people by offering training and opportunities for growth, ensuring staff feel supported in both personal and professional development.

Why Work With Us

Joining Co-op means contributing to more than just retail. We support communities, reward teamwork, and provide fair pay with flexible schedules. You will gain valuable experience while working in an environment that values integrity, customer care, and long-term impact.

Key Responsibilities

• Deliver excellent customer service at the tills and on the shop floor.

• Replenish and rotate stock effectively.

• Keep the store clean, safe, and organised.

• Handle transactions accurately and responsibly.

• Support colleagues during peak times.

Key Qualifications

• Strong customer service and communication skills.

• Ability to work flexibly, including evenings and weekends.

• Previous retail experience preferred but not required.

• Commitment to teamwork and reliability.

• Eligibility to work in the UK.

Benefits & Perks

• Competitive hourly pay.

• Staff discount on Co-op products.

• Pension contributions.

• Flexible shift patterns.

• Opportunities for career progression.

Location Insights

Located on Bold Street in central Liverpool, the store benefits from excellent transport links. The area is lively, offering staff easy access to amenities and a vibrant working atmosphere.

Summary Table Detail Information Job Title Customer Team Member Company Co-op Company Location Liverpool, United Kingdom Salary Range £10.90–£11.50 per hour Contract Type Part Time / Full Time Available Industry Retail & Customer Service Common 5 Interview Questions and Tips

Why do you want to work for Co-op? – Show alignment with values.

How do you manage busy shifts? – Stress organisation.

Describe a time you helped a customer. – Give a real example.

How do you handle teamwork challenges? – Show problem-solving skills.

What does excellent customer service mean to you? – Be clear and specific.

Tip: Prepare examples of teamwork, stay customer-focused, and highlight flexibility to work shifts.

Market-Based Salary Overview and Analysis

In Liverpool’s retail sector, customer team members typically earn between £10.50 and £11.50 per hour. Co-op’s pay rates align well with industry standards, ensuring fair compensation within the competitive grocery retail market.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Apply for Customer Team Member roles at Co-op Liverpool. Earn competitive pay, gain retail experience, and join a team that values community, integrity, and customer-focused service.

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