Customer Support Assistant

Customer Support Assistant (Part-Time)
Kent County Council – Gravesend, United Kingdom

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Introduction

Are you a people-oriented individual who enjoys problem-solving and helping others? Kent County Council is currently seeking a part-time Customer Support Assistant to join the team in Gravesend. This role is ideal for someone who thrives in a public service environment and wants to make a real difference in the local community while working flexible hours.

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About Kent County Council

Kent County Council (KCC) is one of the largest local authorities in the UK, responsible for delivering essential services that support residents across the county. From education and social care to highways and libraries, the Council is committed to improving the quality of life for people in Kent. With administrative hubs across the region, including Gravesend, KCC promotes transparency, equality, and community engagement.

The Council prides itself on being a supportive employer that values staff development, inclusivity, and service excellence. KCC’s mission is to deliver high-quality services through a dedicated workforce that embodies the principles of integrity, respect, and responsiveness.

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The Role & Responsibilities

As a Customer Support Assistant, you will serve as one of the first points of contact for the public—providing information, guiding residents to the correct services, and handling a variety of queries.

Frontline Customer Service

• Assist Residents at Reception or via Phone
  Greet visitors and answer phone calls in a friendly, professional manner, directing enquiries appropriately or providing information directly.

• Provide Information and Signposting
  Help residents navigate Council services such as housing support, benefits, libraries, or social care by providing accurate information and referring them to relevant teams.

Administrative Support Tasks

• Data Entry and Record Management
  Update client information and service logs using Council systems, ensuring records are accurate and confidential.

• Documentation Support
  Help customers complete forms and applications, ensuring required documents are collected and submitted correctly.

Community Interaction

• Handle Public Feedback
  Receive compliments or complaints, logging them appropriately and escalating concerns to supervisors when necessary.

• Support Outreach or Council Events
  Assist in local events or community outreach when required, helping to promote Council services and fostering positive public engagement.

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Qualifications

• Previous Customer Service Experience
  Experience in public service, retail, reception, libraries, or administration is valuable.

• Excellent Communication Skills
  Ability to communicate clearly and professionally with a wide range of people, both in person and over the phone.

• IT and Administrative Skills
  Proficiency with email, basic computer systems, and confident in learning Council database software.

• Organisation & Accuracy
  Able to manage multiple tasks, update records responsibly, and handle sensitive information discreetly.

• Problem-Solving and Patience
  Comfortable dealing with challenging enquiries, showing empathy, patience, and a solutions-focused approach.

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Duties & Benefits

Key Duties

• Greet customers in person and over the phone.

• Update records and assist with forms and applications.

• Provide information about Council services and support referrals.

• Maintain confidentiality and adhere to safeguarding and data protection.

• Work collaboratively with Council staff to resolve enquiries.

Benefits

• Competitive Hourly Rate (£24,000–£25,000 pro rata)
  Reflecting your contribution to front-line public service.

• Part-Time Schedule
  Typically 2–3 days per week or flexible shift patterns ideal for work-life balance.

• Public Sector Benefits
  Access to Local Government Pension Scheme, paid holidays, and opportunities for internal progression within KCC.

• Training & Career Development
  Ongoing training including customer service training, safeguarding, GDPR, and council-specific systems.

• Meaningful Work
  Help real people in your community receive access to vital services and support.

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What We’re Looking For

Kent County Council is seeking someone who is:

• Friendly, approachable, and committed to excellent service.

• Reliable, punctual, and able to work independently and as part of a team.

• Emotionally intelligent, with empathy and the ability to treat everyone with respect.

• Comfortable in a structured environment with clear processes and guidelines.

• Keen to contribute to a positive workplace and community-focused mission.

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Why Join Us?

Working for Kent County Council offers a rare combination of stability, purpose, and professional growth. As a Customer Support Assistant, you become part of a council team that genuinely improves lives across the community. You’ll benefit from supportive colleagues, a professional environment, and flexible arrangements that suit your lifestyle.

Whether you’re building a long-term career in public service or looking for a meaningful part-time role with impact, this position offers both.

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Final Thoughts

If you enjoy helping others, value public service, and want a role where your communication and organisational skills make a difference, this part-time Customer Support Assistant position in Gravesend could be the perfect fit. You’ll work with a respected local authority, gain valuable experience, and play an important role in serving the people of Kent.

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Apply Now
Join Kent County Council as a Customer Support Assistant and be at the heart of supporting your local community with practical, meaningful help—one resident at a time.