Customer Success Manager (CSM) 

Customer Success Manager (CSM) – SAP Academy for Customer Success – Montreal (HYBRID)

• Company website link – https://www.sap.com

• Company name – SAP

• Location – Montreal, Quebec, Canada

• Postal Code – H3B 1A7

• Region – Quebec

• Company Office local Address – 1250 René-Lévesque Blvd W, Montreal, QC

• Contact info – +1 514-288-2020

• email address – careers@sap.com

• Country – Canada

• Job Type – Full-Time

• Job Average Salary rate – CAD 85,000 – 95,000 yearly

• Currency – CAD

Job description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Candidate(s) will be required to work 3 days a week in office/client site as per our Pledge to Flex return to office policy.

SAP is not offering relocation benefits for this role at this time.

SAP is not offering current or future visa sponsorship for this role at this time

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

Who You’ll Become

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

CSM focus areas:

SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

SAP SuccessFactors (Human Capital Management – HCM) – Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best

“Excerpt from the official job listing”

See full job description from the company website.

Job Summary

The Customer Success Manager guides clients in maximizing SAP solutions, ensures satisfaction, manages onboarding, and drives adoption strategies. This role collaborates cross-functionally, addresses challenges proactively, and fosters long-term relationships to enhance business outcomes and client success metrics.

About Us

SAP delivers enterprise software solutions that enable businesses worldwide to operate efficiently and innovate continuously. We focus on digital transformation, helping organizations integrate processes, analyze data, and improve decision-making. Our teams champion collaboration, client success, and technological innovation while maintaining ethical standards and social responsibility. With global presence and a commitment to professional growth, SAP empowers employees and clients to achieve measurable impact. Visit https://www.sap.com.

Culture and Work Environment

SAP promotes an inclusive, collaborative environment where continuous learning, innovation, and open communication thrive. Employees are encouraged to share ideas, engage in professional development, and work across teams, contributing to meaningful projects that impact clients globally.

Why Work With Us

At SAP, employees experience career growth, exposure to cutting-edge technologies, and a culture that values collaboration and accountability. We provide structured training, mentorship programs, and opportunities to deliver tangible results that drive client success and business transformation.

Key Responsibilities

• Guide clients through SAP solution adoption and onboarding.

• Develop strategies to enhance customer engagement and success.

• Monitor client health and proactively resolve issues.

• Collaborate with internal teams to optimize customer experience.

• Track metrics and report on adoption and satisfaction levels.

Key Qualifications

• Bachelor’s degree in Business, IT, or related field.

• Proven experience in customer success, account management, or consulting.

• Strong interpersonal and communication skills.

• Ability to manage multiple clients and projects simultaneously.

• Knowledge of enterprise software and business processes.

Benefits & Perks

• Competitive salary with performance incentives.

• Health, dental, and retirement benefits.

• Professional development and certification programs.

• Flexible hybrid work arrangements.

• Employee recognition and wellness programs.

Location Insights

Montreal provides a multicultural environment with a growing tech sector. Employees enjoy urban amenities, public transit access, and vibrant cultural experiences while working in a hub for innovation and client engagement.

Job Summary Table Category Details Job Title Customer Success Manager Company SAP Location Montreal, Quebec, Canada Salary CAD 85,000 – 95,000 yearly Type Full-Time Common 5 Interview Questions and Tips

Describe your experience managing client success. – Provide measurable outcomes.

How do you handle challenging clients? – Highlight problem-solving and empathy.

Explain a successful adoption strategy you implemented. – Showcase process and results.

How do you prioritize multiple client needs? – Emphasize organization and time management.

Why SAP and this role? – Align career goals with SAP’s mission.

Market-Based Salary Overview and Analysis

Customer Success Manager roles in Montreal typically range CAD 80,000–100,000 annually. SAP offers competitive compensation reflecting experience, client management responsibilities, and strategic impact on business outcomes.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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SAP is hiring a Customer Success Manager in Montreal. Drive client adoption, maximize SAP solutions, and contribute to customer success and business transformation in a hybrid work environment.

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