Customer Service Representative (Part Time)

Job description For Customer Service Representative (Part Time)

We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly.

Some of the roles, responsibilities and skills required are:

– Must speak HINDI/URDU and ENGLISH (Arabic is a plus).

– Excellent communication abilities, including written and verbal communication.

– Handle calls in a consistently polite, professional and efficient manner.

– Answer phones and messages, respond to customer requests and clarify the desired information.

– Follow-up on customer inquiries that are not immediately resolved.

– Take the extra mile to engage and help the customers.

– Previous call center customer service experience is required.

– Skills preffered: 3CX, Zendesk, FreshDesk, Bitrix24
• This is not a typical telemarketing role where you’ll be asked to generate leads or achieve targets on monthly basis, it’s just a customer support position to provide better assistance and resolve our customer concerns*

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Location: Al Barsha 1

Working Hours: 6 PM – 10 PM (CSRs can be called in the morning shift as well, if needed)

No. of Positions: 1

Visa: Candidate must have a residence visa

Salary: 20 AED per hour for English + hindi/urdu speaker

25 AED per hour for English + hindi/urdu + Arabic speaker.

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To Apply: Mail-to: jobs@upay.ae with the subject CALL CENTER REPRESENTATIVE – Part Time.

Job Type: Part-time

Pay: From AED20.00 per hour

Application Question(s):
• Why do you want to work for this part-time role?
• If you are currently working full time, what are your duty timings?
• What is your current visa status?

Experience:
• Customer Support: 1 year (Required)

Language:
• English (Required)
• Hindi (Required)
• Urdu (Required)
• Arabic (Preferred)

Location:
• Dubai (Required)

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