Introductory Summary

Concentrix is seeking a dedicated and customer-focused Customer Service Advisor fluent in both English and Arabic to join our team in Abu Dhabi. This part-time, on-site role offers an exciting opportunity to engage with customers, provide exceptional service, and contribute to the success of our client projects. If you are passionate about delivering high-quality customer support and thrive in a dynamic environment, we encourage you to apply.

About Concentrix

Concentrix is a global leader in customer experience solutions, partnering with some of the world’s most respected brands to deliver exceptional service. With a presence in over 40 countries, Concentrix is committed to creating meaningful connections and driving business outcomes through innovative solutions. Our Abu Dhabi office, located in the Khaleej Area, serves as a hub for delivering top-tier customer support to clients across various industries.

The Role & Responsibilities

As a Customer Service Advisor, your primary responsibility will be to provide outstanding service to our clients’ customers. Your key duties will include:

1. Inbound and Outbound Communication

Inbound Calls: Handle incoming calls from customers, prospects, and non-customers, ensuring adherence to established standards for call volume, pick-up time, and call quality.
Outbound Calls: Participate in outbound calling programs and other initiatives as required, maintaining professionalism and courtesy.

2. Customer Inquiry Resolution

Information Provision: Offer accurate and complete information in response to customer inquiries, redirecting them to appropriate resources when necessary.
Problem Identification: Recognize customer issues and provide appropriate solutions, escalating complex matters to senior staff as needed.

3. Continuous Learning and Adaptation

Product Knowledge: Stay updated with changes and developments in products, services, and procedures to provide informed assistance.
Skill Enhancement: Engage in ongoing training and development opportunities to enhance customer service skills and knowledge.

4. Administrative Support

Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints.
Reporting: Assist in preparing reports related to customer feedback and service performance.

Qualifications

Educational Background

Required: A high school diploma or equivalent. A bachelor’s degree is preferred but not mandatory. Relevant experience may be considered in lieu of formal education.

Language Proficiency

English: Fluent in English (B2 Level or higher), with excellent verbal and written communication skills.
Arabic: Fluent in Arabic, with the ability to communicate effectively with Arabic-speaking customers.

Technical Skills

Computer Literacy: Proficient in using PCs and comfortable with Microsoft Excel and other MS Office applications.
Call Handling: Experience with call center software and CRM systems is advantageous.

Personal Attributes

Customer-Focused: A strong commitment to providing exceptional customer service.
Communication Skills: Excellent interpersonal and communication skills, with a pleasant telephone manner.
Problem-Solving: Ability to identify issues and provide effective solutions in a timely manner.
Team Player: Willingness to collaborate with colleagues and contribute to team objectives.
Adaptability: Flexibility to work in a fast-paced, dynamic environment.

Role Duties and Benefits

Core Duties

Customer Interaction: Engage with customers via phone, addressing inquiries and resolving issues promptly.
Service Delivery: Ensure that all customer interactions meet the company’s quality standards.
Team Collaboration: Work closely with team members to achieve departmental goals and objectives.

Benefits

Competitive Salary: Receive a monthly salary ranging from AED 2,000 to 6,000, based on experience and qualifications.
Professional Development: Access to training programs and career advancement opportunities within Concentrix.
Work-Life Balance: Enjoy part-time working hours, allowing for flexibility and personal time.
Dynamic Environment: Be part of a vibrant team committed to excellence and continuous improvement.

What We’re Looking For

We are seeking a candidate who embodies the following qualities:

Empathy: Ability to understand and share the feelings of others, providing compassionate service.
Patience: Capacity to remain calm and composed, even in challenging situations.
Dependability: Reliable and punctual, with a strong work ethic.
Enthusiasm: A positive attitude and eagerness to learn and grow within the company.
Attention to Detail: A keen eye for detail, ensuring accuracy in all tasks.

Why Join Us

At Concentrix, we value our employees and strive to create a supportive and inclusive work environment. By joining our team, you will have the opportunity to:

Make a Difference: Contribute to delivering exceptional customer experiences that drive client success.
Grow Professionally: Take advantage of training and development programs to enhance your skills and advance your career.
Collaborate with Experts: Work alongside experienced professionals in a collaborative and dynamic setting.
Enjoy Flexibility: Benefit from part-time working hours that promote a healthy work-life balance.

If you are a bilingual individual with a passion for customer service and are looking for a part-time opportunity in Abu Dhabi, we encourage you to apply for the Customer Service Advisor position at Concentrix.

More details:

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Publisher: Dineesha

Job ID: DD1982529

To apply for this job please visit jobs.concentrix.com.