Customer Service Advisor Bilingual

Customer Service Advisor Bilingual

• Company website link – https://www.talentmate.ae
• Company name – Client of Talentmate
• Location – Abu Dhabi, United Arab Emirates
• Postal Code – 00000
• Region – Middle East
• Company Office local Address – Abu Dhabi, UAE
• Contact info – +971-2-0000000
• Email address – hr@talentmate.ae
• Country – United Arab Emirates
• Job Average Salary rate – AED 4,000 – AED 6,500 Monthly
• Currency – AED

Job description

Job Description

Job Title: Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Job Description This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Work Location – Abudhabi Working Hours – 10 AM – 2 PM ( part time ) Essential Functions/Core Responsibilities Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate Identify customer problems and offer appropriate solutions. Continuous learning to keep up-to-date with changes and developments to products, services, and procedures. Participate in Outbound calling programs and other projects and activities when required. Handling projects and tasks whenever required and asked by the management. Required Education, Skills And Qualifications Excellent customer service skills. A fluent English (B2 Level+) and / or Arabic speaker. Good communication and interpersonal skills. Competent use of PC, must be good at MS

Excerpt from the official job listing

See full job description from the company website.

Job Summary

This bilingual customer service advisor role involves assisting clients in multiple languages, resolving inquiries, and providing excellent support. Candidates are expected to communicate professionally, manage client requests, and ensure high-quality service in Abu Dhabi’s dynamic business environment.

About Us

Talentmate is a UAE-based recruitment and talent solutions company. The firm connects skilled professionals with top employers, providing career support and staffing services across industries. The client company values professionalism, customer satisfaction, and efficient service delivery. https://www.talentmate.ae

Culture and Work Environment

We promote a collaborative, professional, and client-focused culture. Employees work in a supportive environment that emphasizes communication, teamwork, and delivering high-quality customer service while adhering to company standards.

Why Work With Us

Working with Talentmate and its client provides opportunities to develop bilingual communication skills, gain customer service experience, and work in a professional, dynamic environment. Employees benefit from mentorship, career growth, and exposure to diverse client interactions.

Key Responsibilities

• Respond to client inquiries professionally in multiple languages.
• Resolve complaints and provide effective solutions.
• Maintain accurate records of client interactions.
• Collaborate with team members to ensure quality service.
• Assist in improving customer service processes.

Key Qualifications

• Fluency in English and at least one additional language.
• Prior customer service experience preferred.
• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Professional, reliable, and team-oriented.

Benefits & Perks

• Competitive monthly salary (AED 4,000 – AED 6,500).
• Exposure to bilingual customer service operations.
• Professional development opportunities.
• Supportive and collaborative work environment.
• Skill enhancement in client communication and service.

Location Insights

Based in Abu Dhabi, employees interact with local and international clients, gaining experience in a professional customer service environment within a growing business hub.

Summary Table Detail Information Job Title Customer Service Advisor Bilingual Company Client of Talentmate Location Abu Dhabi, United Arab Emirates Salary Range AED 4,000 – AED 6,500 Monthly Work Type Full-Time Common 5 Interview Questions and Tips

How do you handle difficult clients? – Show patience and problem-solving skills.

Can you communicate in multiple languages effectively? – Provide examples.

How do you manage multiple client inquiries? – Emphasize organization and prioritization.

Describe a time you resolved a complaint successfully. – Highlight conflict resolution skills.

Why are you interested in this customer service role? – Align motivation with client support and career development.

Market-Based Salary Overview and Analysis

Bilingual customer service roles in Abu Dhabi typically pay AED 4,000 – AED 7,000 monthly depending on language skills, experience, and client base. Multilingual advisors are highly valued for handling diverse customer interactions.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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