Customer Assistant – Christmas

Customer Assistant – Christmas

• Company website link – https://www.johnlewis.com

• Company name – John Lewis & Partners

• Location – Liverpool, United Kingdom

• Postal Code – L1 8BJ

• Region – North West England

• Company Office local Address – John Lewis, 70 South John Street, Liverpool ONE, L1 8BJ

• Contect info – +44 151 232 6100

• email address – careers@johnlewis.co.uk

• Country – United Kingdom

• Job Average Salary rate – £10.80–£12.00 per hour

• Currency – GBP

Job description

Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
Christmas is an exciting time at John Lewis & Partners, and a magical atmosphere builds in our shops throughout the festive season. It’s our Partners’ dedication and commitment to helping customers find the perfect gift for their loved ones that makes it a memorable experience for all.

We are looking for temporary partners to help us deliver the service we are famous for. As a seasonal Customer Assistant, you’ll be part of something really special, working as part of a diverse team where you are free to be yourself.

At a glance:
• Temporary contracts across the Christmas period
• Pay – £12.40 hourly
• Various Full Time & Part Time positions available, ranging from 14 hours to 37.5 hours per week, to include early starts, evenings and weekends between the hours 07:00am – 20:00pm
• Interviews will commence from 18th September and will be Group Assessments
• Full training will be provided, which includes digital learning and on-the-job training to ensure you feel confident and supported in your new role

Key responsibilities:

Working in our shops can be fast-paced and varied. On a day-to-day basis, you’ll be responsible for:
• Delivering engaging and inspirational customer service at every stage of the customer journey
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolving any queries they may have
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks

“Excerpt from the official job listing”

See full job description from the company website.

Job Summary

This seasonal Customer Assistant role focuses on providing excellent service during the busy Christmas period. You will assist shoppers, replenish stock, and ensure smooth store operations while contributing to a welcoming festive retail experience.

About Us

John Lewis & Partners is a trusted UK retailer, renowned for its quality products and customer-first approach. As part of the John Lewis Partnership, our Liverpool store blends tradition with innovation, offering customers a wide selection of goods supported by reliable service. We take pride in our heritage and strong commitment to both partners and customers.

Culture and Work Environment

We build a supportive workplace where teamwork, integrity, and respect guide everything we do. Our culture values clear communication, inclusivity, and shared responsibility, ensuring employees feel engaged and empowered to deliver consistently high standards of customer service.

Why Work With Us

At John Lewis & Partners, we give you the chance to make a real difference during our busiest season. We provide fair pay, supportive training, and a collaborative environment that values your contribution to customer satisfaction.

Key Responsibilities

• Deliver excellent customer service throughout the store.

• Assist customers with purchases and inquiries.

• Replenish and organise stock displays.

• Support colleagues during peak trading hours.

• Uphold company standards in presentation and service.

Key Qualifications

• Strong communication and interpersonal skills.

• Ability to work effectively in a team.

• Customer service or retail experience preferred.

• Flexibility to work evenings and weekends.

• Eligibility to work in the UK.

Benefits & Perks

• Competitive hourly rate.

• Staff discounts at John Lewis & Partners.

• Flexible shifts during seasonal trading.

• Supportive and team-oriented workplace.

• Opportunities for future employment consideration.

Location Insights

Located in Liverpool ONE shopping centre, the store is easily accessible by bus and train. Working here provides exposure to a lively retail hub during the festive season.

Summary Table Detail Information Job Title Customer Assistant – Christmas Company John Lewis & Partners Location Liverpool, United Kingdom Salary Range £10.80–£12.00 per hour Contract Type Seasonal / Part Time Industry Retail & Customer Service Common 5 Interview Questions and Tips

Why do you want to work at John Lewis during Christmas? – Show enthusiasm for seasonal teamwork.

How would you handle a busy shopping floor? – Stress adaptability.

Describe a time you gave great customer service. – Share real examples.

How do you stay motivated during peak trading? – Highlight resilience.

What does excellent teamwork mean to you? – Emphasise collaboration.

Tip: Focus on customer care, flexibility, and reliability. Use specific examples to show your ability to handle seasonal pressures.

Market-Based Salary Overview and Analysis

In Liverpool’s retail sector, seasonal assistants usually earn between £10.50 and £11.80 per hour. John Lewis offers competitive rates within this range, reflecting fair pay and alignment with wider industry standards for festive staffing.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

More Related Jobs Check Here

Apply now for seasonal customer assistant roles at John Lewis Liverpool. Earn competitive pay, gain retail experience, and work in a supportive team during the festive season.

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