Client Support Specialist ( Regular – Hourly ) Bloomington,MN

Client Support Specialist (Regular – Hourly) – Juneau, AK

Job Details

• Company: Pearson

• Location: Juneau, AK, United States

• Job Type: Full-Time, Hourly

• Salary: $25.00–$28.00 per hour

• Schedule: Remote, regular business hours with occasional collaboration across time zones

Key Duties

As a Client Support Specialist at Pearson, you will be an essential link between clients, Program Managers, and internal teams. Your responsibilities include:

• Supporting client account management by assisting Program Managers with day-to-day client operations.

• Investigating and resolving client issues, escalating when needed, and providing clear guidance to stakeholders.

• Maintaining accurate documentation, including client policies, procedures, and program-specific business rules.

• Collaborating with cross-functional teams to deliver operational activities and projects efficiently.

• Identifying opportunities for process improvements to enhance client experience and operational efficiency.

• Participating in internal and external meetings, documenting action items, and ensuring follow-through on commitments.

Requirements

• Experience in customer service or client support, preferably in a professional or technical environment.

• Strong organizational and time management skills, able to prioritize competing tasks effectively.

• Proficiency in Microsoft Office applications and ability to quickly learn internal systems.

• Excellent written and verbal communication skills, with the ability to build strong relationships across teams.

• Experience collaborating with cross-functional teams and managing project-related responsibilities.

• Self-motivated, able to work independently, and exercise judgment while seeking guidance when needed.

Pay & Benefits

• Hourly pay of $25.00–$28.00, with regular work schedule and remote flexibility.

• Access to a comprehensive benefits package, including healthcare, retirement, and professional development opportunities.

• Opportunities to contribute to meaningful client success initiatives and continuous improvement projects.

About Us

Pearson is the world’s leading learning company, dedicated to helping individuals achieve their personal and professional goals through education. From K–12 to professional qualifications, Pearson delivers high-quality learning and assessment solutions globally. We are committed to diversity, inclusion, and creating a supportive environment where employees can thrive. Learn more: www.pearson.com

External Link

See full job details on the company site