Client Service Advisor

About Us

Insight Global is a leading staffing and services firm dedicated to helping people find meaningful careers and organizations build strong teams. In Canada, we connect skilled professionals with opportunities across industries, offering staffing, managed services, and culture consulting solutions. Our mission is to empower individuals and businesses to thrive by aligning talent with purpose. Guided by integrity, accountability, and a people-first approach, we focus on building long-term relationships that deliver measurable value. At Insight Global, we believe success comes from investing in people, fostering growth, and creating opportunities that strengthen both careers and communities.

Culture and Work Environment

At Insight Global, we foster a culture built on trust, collaboration, and continuous learning. Our teams work in an inclusive environment where diverse perspectives are valued and contributions are recognized. We emphasize professional development, teamwork, and accountability, creating a workplace where individuals thrive while achieving shared goals.

Why Work With Us

Working with Insight Global means joining an organization dedicated to people’s success. We provide opportunities to grow professionally, make meaningful contributions, and be part of a purpose-driven team. Employees thrive in a supportive environment where careers are advanced while helping clients and candidates achieve their goals.

www.insightglobal.com

Job description

Insight Global is looking for a Client Service Advisor to join one of the big 5 banks in downtown Toronto. This is a hybrid role which requires a minimum of 2 days per week in the downtown Toronto office. The successful candidate will be responsible for covering a general mailbox and phone line that internal and external clients send requests to and assisting these requests by then delegating them to other teams.
The successful candidate with also be responsible for addressing these inquires by creating cases, generating professional correspondence, identifying transactions, creating tickets, and following up on the status of existing tickets to successfully resolve these inquires. The candidate will primarily use MS Outlook and ServiceNow ticketing system

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC “Know Your Rights” Poster is available here.

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