Citizen Services Officer (CSO) – Government Services

Citizen Services Officer (CSO) – Government Services

• Company website link – https://www.canada.ca

• Company name – Service Canada

• Location – Leamington, ON, Canada

• Postal Code – N8H 3A8

• Region – Ontario

• Company Office local Address – 92 Talbot Street East, Leamington, ON, Canada

• Contect info – (519) 326-5271

• email address – service.canada@canada.ca

• Country – Canada

• Job Type – Full-time

• Job Average Salary rate – CA$28.05 per hour

• Currency – CAD

Job description

The candidate should have minimum qualification of Secondary (high) school graduation certificate.

Excerpt from the official job listing

See full job description from the company website.

Job Summary

You provide essential federal services to citizens, guide them through applications for benefits, and process documentation accurately. You support programs that affect employment, pensions, and social assistance while ensuring every interaction meets government standards and maintains strict confidentiality.

About Us

Service Canada delivers key federal programs and services directly to the public. We help Canadians access benefits such as pensions, employment insurance, and social programs. Our mission is to simplify government services, maintain accuracy, and strengthen trust through reliable and consistent support across communities.

Culture and Work Environment

We maintain a professional, client-focused environment built on fairness and teamwork. Staff collaborate in a structured office setting where accountability and mutual respect guide daily operations. Training and feedback encourage professional development and high-quality service to citizens.

Why Work With Us

Joining Service Canada lets you impact lives by ensuring Canadians receive timely access to essential services. We provide stable employment, structured career growth, and opportunities to expand skills in public administration within a respected federal organization.

Key Responsibilities

• Deliver front-line services and respond to citizen inquiries

• Process applications and verify supporting documents

• Explain eligibility requirements for federal programs

• Maintain accurate records and protect confidential information

• Coordinate with internal departments to ensure smooth service delivery

Key Qualifications

• Strong interpersonal and communication skills

• Experience in customer service or administrative roles

• Ability to interpret and apply government policies

• Attention to detail and organizational skills

• Proficiency with office software and data management systems

Benefits & Perks

• Comprehensive federal employee benefits package

• Defined-benefit pension plan

• Paid vacation and leave provisions

• Professional development and training programs

• Opportunities for internal mobility and career advancement

Location Insights

Leamington offers a vibrant small-town atmosphere with access to the Lake Erie shoreline. The Service Canada office is centrally located, providing convenient access for residents and easy commuting within Essex County.

Summary Table Detail Information Role Citizen Services Officer (CSO) Location Leamington, Ontario, Canada Salary CA$28.05 per hour Employment Type Full-time Key Focus Public service delivery and documentation Common 5 Interview Questions and Tips

Describe a time you helped a client understand complex information. — Highlight clear communication and patience.

How do you handle high volumes of requests? — Emphasize organization and time management.

What steps do you take to maintain confidentiality? — Reference government protocols.

How do you adapt to changing policies or procedures? — Show flexibility and willingness to learn.

Why do you want to work in public service? — Focus on commitment to community and service.

Market-Based Salary Overview and Analysis

For federal service roles in Ontario, hourly rates typically range from CA$25 to CA$32, depending on location and experience. The CA$28.05 hourly rate fits solidly within the mid-range for similar government positions.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Join Service Canada in Leamington, ON, as a Citizen Services Officer and help residents access federal programs while building a stable and rewarding career in public service

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