Citizen Services Officer (CSO) – Government Services

Citizen Services Officer (CSO) – Government Services

• Company website link – https://www.canada.ca

• Company name – Service Canada

• Location – Stratford, ON, Canada

• Postal Code – N5A 0B1

• Region – Ontario

• Company Office local Address – 55 Brock Street W, Stratford, ON, Canada

• Contect info – (519) 271-2100

• email address – service.canada@canada.ca

• Country – Canada

• Job Type – Full-time

• Job Average Salary rate – CA$60,424 per year

• Currency – CAD

Job description

The candidate should have minimum qualification of Secondary (high) school graduation certificate.

Excerpt from the official job listing

See full job description from the company website.

Job Summary

You deliver front-line government services to citizens, process applications, assist with documentation, respond to inquiries, and liaise across departments. You ensure accuracy, uphold policy standards, and support equitable access to social programs and benefits across the Stratford region.

About Us

Service Canada offers accessible, integrated federal services to Canadians—from pensions and employment insurance to health and social programs. We simplify access to benefits, streamline service delivery, and uphold government accountability in public services. We serve citizens with consistency, diligence, and a commitment to responsive governance.

Culture and Work Environment

We foster a respectful, client-first environment built on transparency and teamwork. Staff work under clear guidance and standard operating procedures. You interact with diverse citizens and colleagues in a structured office setting. Feedback, professional growth, and quality control underscore daily operations.

Why Work With Us

You contribute directly to public welfare by helping citizens navigate critical services. We offer stable federal employment, structured training, and career mobility within government. You develop expertise in service delivery, policy implementation, and community support within a respected national institution.

Key Responsibilities

• Process applications and documentation for federal programs

• Provide accurate information to citizens and resolve queries

• Collaborate with internal units to coordinate services

• Ensure compliance with federal policies and standards

• Maintain records, data accuracy, and confidentiality

Key Qualifications

• Strong communication and interpersonal skills

• Experience in customer service or public administration

• Ability to interpret and apply government policies

• Detail orientation and problem-solving capacity

• Proficiency with standard office software and systems

Benefits & Perks

• Federal employee benefits including pension and insurance

• Professional development and internal transfers

• Job stability and public service recognition

• Supportive workplace with structured mentorship

Location Insights

Stratford combines small city charm with access to regional networks and institutions. The office is within reach of urban centres in southwestern Ontario. Commuting is manageable and the local community supports public services.

Summary Table Detail Information Role Citizen Services Officer (CSO) Location Stratford, Ontario, Canada Salary CA$60,424 / year Employment Type Full-time Key Focus Service delivery, documentation, citizen support Common 5 Interview Questions and Tips

How would you explain a complex benefit to a citizen unfamiliar with policy? — Use clarity and patience.

Describe a time you handled a high volume of inquiries. — Show organization and composure.

How do you ensure accuracy when processing documentation? — Emphasize checks and procedures.

What steps do you take to maintain confidentiality with sensitive data? — Discuss protocols and responsibility.

How do you adapt when policy or system changes occur? — Show flexibility and continuous learning.

Market-Based Salary Overview and Analysis

In Ontario, public service roles like Citizen Services Officers often earn between CA$55,000 and CA$75,000 annually, depending on experience, locality, and government scales. The CA$60,424 rate fits solidly within that range for mid-level positions.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Serve your community as a Citizen Services Officer with Service Canada in Stratford, ON. Provide essential support, navigate federal programs, and build skills in public service operations

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