Check-in Agent (Part Time) – Liverpool Airport

Check-in Agent (Part Time) – Liverpool Airport

• Company website link – https://www.optimetechgroup.com

• Company name – Optime Group

• Location – Liverpool, United Kingdom

• Postal Code – L24 1YA

• Region – North West England

• Company Office local Address – Optime Group, 45 Speke Hall Road, Liverpool, L24 1YA

• Contect info – +44 151 987 6543

• email address – recruitment@optimetechgroup.com

• Country – United Kingdom

• Job Average Salary rate – £11–£13 hourly

• Currency – GBP

Job description

Aviation Recruitment experts Optime are searching for Check In agents to join a well-respected and successful client in Liverpool John Lennon Airport.

What’s on offer:
• Rate of pay: £12.62 per hour
• 25 hours per week.
• Shift pattern: 5 on 3 off (this may be subject to change)
• Ongoing shifts and development opportunities.
• 2 weeks paid training provided from the start date below.
• Weekly pay
• Temp to Perm (performance-based)

Confirmed start date:
• 16th October 2025

Key Duties:
• Assisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travels.
• The role will require you to work on your feet for extended periods of time.
• The role covers all front of house, customer service tasks to ensure a smooth and seamless passenger journey through Liverpool Airport.
• Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
• Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
• Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
• Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.

“Excerpt from the official job listing”

See full job description from the company website.

Job Summary

The part-time Check-in Agent ensures smooth passenger processing at Liverpool Airport. Responsibilities include checking-in passengers, handling luggage, assisting with boarding, and providing excellent customer service. The role demands attention to detail, efficiency, and collaboration with airport and airline teams.

About Us

Optime Group specialises in providing staffing solutions for airports and travel services. We focus on operational excellence, safety, and delivering seamless passenger experiences. Our team is committed to professional development, employee engagement, and building a culture of reliability, accountability, and customer-first service in a fast-paced environment.

Culture and Work Environment

Optime Group promotes a structured, collaborative, and supportive workplace. Employees are encouraged to communicate proactively, develop professional skills, and maintain high standards. The environment balances operational efficiency with respect, inclusion, and teamwork, fostering employee growth.

Why Work With Us

Working at Optime Group offers competitive hourly pay, flexible part-time schedules, and hands-on airport experience. Employees gain transferable skills, interact with diverse passengers, and contribute to efficient and safe airport operations within a professional team.

Key Responsibilities

• Check-in passengers and verify travel documents.

• Handle luggage and baggage procedures accurately.

• Assist passengers with queries and boarding.

• Ensure compliance with safety and security regulations.

• Coordinate with airline and airport staff to maintain smooth operations.

Key Qualifications

• Strong communication and interpersonal skills.

• Attention to detail and organisational ability.

• Customer-focused and approachable.

• Ability to work in a fast-paced environment.

• Previous airport or customer service experience advantageous.

Benefits & Perks

• Competitive hourly rate (£11–£13).

• Flexible part-time shifts.

• On-the-job training and skill development.

• Experience in airport operations and customer service.

• Supportive and team-oriented workplace.

Location Insights

Liverpool Airport provides a dynamic, busy environment. Employees benefit from working in a well-connected location, gaining exposure to professional airport operations, and engaging with diverse travelers.

Summary Table

Common 5 Interview Questions and Tips

1. Describe a time you handled a challenging customer. – Highlight problem-solving skills.

2. How do you manage accuracy under pressure? – Demonstrate attention to detail.

3. What experience do you have with luggage or check-in processes? – Provide examples.

4. Why do you want to work at Optime Group? – Show interest in airport operations.

5. How do you ensure compliance with safety and security regulations? – Emphasise awareness and diligence.

Tip: Focus on reliability, communication, and operational efficiency. Provide examples demonstrating professionalism and calm under pressure.

Market-Based Salary Overview and Analysis

Part-time airport check-in staff in Liverpool earn approximately £10–£13 hourly. Optime Group offers competitive compensation, aligning with local rates while providing valuable experience in aviation customer service.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Join Optime Group as a part-time Check-in Agent at Liverpool Airport, earn £11–£13 hourly, gain customer service experience, and develop skills in a dynamic airport environment.